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Residential Support Worker_Awake

Posted on Jan. 11, 2025

  • Full Time

Residential Support Worker_Awake

Residential Support Worker

  • Permanent, Full-time – 40 hours per week
  • Service operates 24 hours, 7days a week on a rotating roster. This role will potentially include a mixture of Day and Awake (overnight) shifts to be discussed further at interview
  • Poutama is based in Swanson, Auckland
  • Pay Band: $25.00 - $30.00ph. This Service falls under the Care and Support Workers Pay Equity Settlement. Pay is determined by qualification and equivalence to the National Certificate of Health and Wellbeing L4. Ember is currently paying $1 above pay equity requirements

Ember values our employees - they are our secret sauce and we are committed to doing the best we can do for our kaimahi. We believe our people’s abilities, knowledge and experience are irreplaceable. To support this, we offer a higher hourly rate, above the current statutory requirement, for employees who are covered by the Pay Equity Settlement Agreement.

Ember Korowai Takitini | Nga Matapono

Ember Korowai Takitini blends professional expertise and lived experience to offer a range of services and supports for anyone with mental health, addiction or intellectual disability needs

At Ember we support people to live the lives they choose and we challenge the systems that hold them back.

We desire a society that better understands and responds to mental distress, addiction and intellectual disability

Ember:

  • Offers additional leave – Recreation days, study leave
  • Provides a comprehensive Health & Wellbeing programme, including health checks, flu vaccinations and Employee Assistance Programme (EAP) and more
  • Provides training opportunities for upskilling, personal & professional development, and career progression.

The Service | Ko Te Whare O Poutama

Poutama is an 8-bed residential facility based in West Auckland. The service employs both clinical and support workers who collaborate with the residents to help them recover from mental health and addiction issues.

Poutama was the very first service in New Zealand to operate a ‘harm reduction’ philosophy, which has brought both unparalleled success and unique challenges. Accessed through the Waitemata District Health Board Adult Mental Health Services, most people stay for no more than one year.

Role | Nga mahi


Support Workers/Kaimahi, we believe, are the key ingredient for successful client outcomes. With our model of working, you will utilise your experience, skills, and knowledge of mental health rehabilitation to overcome any obstacles and barriers our whai ora may face.

Above all, we are looking for those who can embrace the breadth and variety of the role, which ranges from basic practical help to pioneering therapeutic support.

You will | Nga Pukenga

  • Have/are working towards a National Certificate in Health and Wellbeing L4 or equivalent.
  • Have experience working with Mental Health and/or Addictions
  • Have the ability to work in a team environment and from a bicultural perspective.
  • Be professional and have good boundaries and ethics.
  • Have experience working in the area of mental health and/or addictions (alcohol and other drugs)
  • Full NZ Drivers Licence
  • Valid/Current work visa, residency, or citizenship
  • Have a passion for walking along side those in need, supporting on-going goals on the pathway to recovery.

When applying please have | Kia Whakauru

  • Up to date CV prepared
  • Cover Letter detailing
    • Why you’re interested in the role?
    • What skills, competencies and experience you bring to the role?

“He aha te mea nui o te ao? Maku e ki atu, he tangata, he tangata, he tangata”

What is the most important thing in the world? It is people, it is people, it is people.


Ember is an equal opportunity employer. We welcome and embrace diversity and inclusion in the workplace and are committed to providing a safe and supportive environment for all. We particularly welcome applications from our Māori, Pacific and Rainbow communities.

We will interview candidates as applications come through rather than waiting until the advertisement closes. The vacancy may be filled earlier if a suitable candidate is identified.


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