Resort Manager

We are looking for a Resort Manager to join our pre-opening team at Mandarin Oriental Punta Negra, Mallorca, set to open in Spring 2025.

Surrounded by natural beauty, the Mandarin Oriental Punta Negra, Mallorca spreads over 3 hectares of landscaped cliff tops and gardens cascading down to the sea, where it offers unique access to two coves surrounded by crystalline waters. The property is ideally located within Calvià, one of the most exclusive municipalities of the island, and close to key attractions such as the Portals port, the historical landmarks of the capital Palma de Mallorca, and the international airport.

Mandarin Oriental Punta Negra, Mallorca will feature 131 guestrooms, including 44 suites and nine bungalows located just a few steps from the waterfront. The spacious accommodation will provide full or partial sea views, outdoor terraces or balconies, some of which offer private panoramic plunge pools. A comprehensive Spa at Mandarin Oriental will offer the Group’s signature wellness therapies and beauty treatments, with a focus on local nature-inspired programmes. The spa includes an indoor swimming pool, while three outdoor pools are located across the resort. Guests will also have access to a wide range of water-sports as well as a comprehensive Children’s Club.

As a Resort Manager you will oversee the overall resort operation and provide professional advisory and executive support to the General Manager

The Resort Manager will be responsible for the following duties:

• Formulation and implementation of strategy related to the hotel’s daily operational needs ensuring consistent guest services, colleague productivity, and safety while constantly striving for improvement.
• Execute all operational and strategic initiatives that have been discussed, providing feedbacks and alternatives.
• Develop colleagues through coaching, mentoring and general communications. Use the Balanced Score Card and other appraisal formats as tools for goals and target settings and to engage in feedback.
• Keep abreast of newest trends and innovations in the marketplace and be aware of competitors.
• Prepare, review and manage annual Budgets and CAPEX plans; analyse P&L and assist in implementing strategies to increase both room yield and RevPar to ensure overall revenue maximisation.
• Ensure there is a continuous focus and drive on all Quality assessments. In particular supporting local LQE initiatives.
• Orchestrate and direct the annual Safe & Sound Audit conducted by third parties engaged by MOHG.
• Chair the monthly Risk Management Committee meetings ensuring full compliance by all Departments.
• Grow and improve our sustainability, as measured by the FLHSSE
• Establish and manage the annual CAPEX plan and budget. Will research and recommend best practices and equipment along with feasibility and implementation schedules as per corporate guidelines.
• Oversee the strategic direction of general projects related to the enhancement of the hotel. The project management covers the areas of planning, administration, implementation and evaluation of financial results of project.
• Support the Director of Finance in the preparation and implementation of the budget.
• Responsible in driving the rationalization of both the fixed and variable operational expenses. Ensure alignments with the financial objectives and forecasts.
• The annual hotel budget process needs to be clear so that growth, expense rationalization and profit protection as stipulated in the MOHG guidelines.
• Ensure all Managers have an understanding of the financial aspects of the hotel.
• Support the General Manager and Director of Sales & Marketing in the Development of Marketing Strategies for the Hotel. Be forthcoming to create promotions and new initiatives thereby giving the sales and marketing team's opportunities to sell.
• Support the Director of People & Culture in the recruitment and selection of colleagues. Act as the mentor and coach for the new and mid level Managers, actively engaging them in projects and learning initiatives. Ensure that appraisals and feedback sessions are regularly done.

What are we looking for?

• Excellent communication skills both written and spoken in English and Spanish.
• Strong presentation skills and organizational skills.
• Able to build strong teams that apply their diverse skills and perspectives to achieve common goals.
• Ability to assemble, analyse, understand integrated spread sheets and complex technical information.
• Cultivates Innovation, creating new and better ways for the organisation to be successful.
• Making good and timely decision that keep the organisation moving forward.
• Displays humility and behaviours that reflect our oriental heritage
• Building partnerships and corking collaboratively with others to meet shared objectives.
• Developing people to meet both their career goals and the organisational goals.
• Building strong customer relationships (both colleagues and guests) and delivering customer-centric solutions
• Consistently achieving results, even under tough circumstances.