Resource Planner

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Job Title:

Resource Planner | Repairs & Maintenance

Location: Dublin & Leinster Region

Role Overview: We’re looking for a Resource Planner to join our Repairs & Maintenance team at Housing Links. In this key role, you’ll be the driver behind our repairs service - coordinating appointments, managing schedules, and ensuring our clients homes are maintained to the highest standards. You’ll work closely with our internal teams, contractors, and suppliers to make sure repairs and maintenance works are completed efficiently, on time, and with minimal disruption to our customers.

Key Responsibilities:

· Planning and Scheduling Repairs: Coordinate work schedules for operatives and contractors, ensuring appointments are booked efficiently

· Customer Liaison: Be a point of contact for clients regarding repair appointments, keeping them informed and updated

· Diagnosing and Logging Repairs: Accurately assess repair requests, determine the response, and log jobs with the correct priority and trade

· Rescheduling and Problem Solving: Manage changes to appointments due to absence, emergencies, or access issues

· Monitoring Performance: Track job progress and completion rates, ensuring KPIs are met and escalating issues where necessary

· System Management: Maintain accurate records in our job management system, ensuring data is up to date

· Collaborating with Teams: Work closely with operatives, contractors, and colleagues across departments to ensure a seamless and responsive service

· Geographic Coordination: Use location data to optimise routes and reduce travel time, improving efficiency and first-time fix rates

· Technology Support: Ensure operatives’ PDAs are functioning correctly and that jobs are accepted, updated, and closed in real time

· Continuous Improvement: Identify trends, recurring issues, and opportunities to improve service delivery, feeding back insights

· Real-Time Adjustments: Make live changes to work diaries to respond to urgent repairs, cancellations, or delays

· Follow-On Management: Regularly review follow-on jobs to ensure they are actioned promptly

Knowledge & Experience:

· Proven experience in repairs planning, scheduling, property maintenance, or a similar coordination role

· Strong administrative and organisational skills

· A willingness to learn, adapt, and grow within the role

· A commitment to equality, diversity, and excellent customer service

· Highly organised with the ability to juggle multiple priorities in a reactive environment

· A confident communicator who can build rapport with clients, operatives, and contractors

· Calm under pressure, with a tactful and empathetic approach to problem-solving

· Comfortable using IT systems, especially Microsoft Office and scheduling software

· Detail-oriented, with a methodical approach to managing data and appointments

· A team player who can also work independently and take initiative

What We Offer:

· Competitive salary based on experience.

· Flexible working hours to suit your schedule.

· Opportunities for professional development and training.

· A supportive and collaborative work environment.

· Target based bonuses for all staff members

How to Apply:

To apply for this role, please submit your CV to John Powell powell.john@pih.ie

Job Type: Full-time

Pay: From €35,000.00 per year

Benefits:

· Company events

· Pension

· Individual bonus

Language:

· English (required)

Job Types: Full-time, Permanent

Pay: From €35,000.00 per year

Benefits:

• Company events
• Company pension
• On-site parking
• Profit sharing
• Sick pay

Experience:

• Resource Planning: 2 years (required)

Language:

• English (required)

Work authorisation:

• Ireland (required)

Work Location: In person