Restaurant General Manager

About Us:

Osteria al Centro is a new, vibrant and dynamic culinary experience situated within the Italian Cultural Centre. Featuring exceptional pizza and other offerings, we encourage authentic Italian food, warm hospitality, and inviting atmosphere whether indoor or on our patio. We take pride in offering an unforgettable dining experience that exceeds the expectations of our guests. We are seeking a talented and experienced Restaurant General Manager to lead our team and uphold our commitment to excellence.

Position Overview:

We are seeking a skilled Restaurant General Manager to oversee all aspects of our restaurant's operations. The ideal candidate will have a passion for hospitality, a proven track record of leadership, and a dedication to delivering outstanding customer service. Reporting directly to the Executive Director and a Board of Directors, the Restaurant General Manager will be responsible for ensuring the smooth and efficient operation of the restaurant, maintaining high standards of quality and cleanliness, managing staff, and driving revenue growth.

Responsibilities:

• Oversee day-to-day operations of the restaurant, including front-of-house and back-of-house activities
• Hire, train, and manage staff, ensuring adherence to company policies and procedures
• Develop and implement strategies to achieve sales targets and maximize profitability
• Create and maintain a positive and welcoming atmosphere for guests and staff
• Monitor and maintain inventory levels, ordering supplies as needed
• Ensure compliance with health and safety regulations
• Handle customer inquiries, comments, and complaints in a professional and timely manner
• Work closely with the culinary team to develop and update menus, ensuring a diverse and appealing selection of dishes
• Conduct regular staff meetings and training sessions to foster teamwork and continuous improvement
• Develop and execute marketing initiatives to attract new customers and retain existing ones
• Prepare regular reports for management, detailing key performance metrics and areas for improvement
• Implement point-of-sale (POS) systems, online ordering platforms, and delivery management software to improve efficiency and convenience for both staff and customers.
• Develop and implement risk mitigation strategies and action plans to minimize the likelihood and impact of identified risks.

Qualifications:

• Proven experience in a similar role, preferably in a high-volume restaurant environment
• Strong leadership and communication skills
• Excellent organizational and time-management abilities
• A passion for hospitality and dedication to providing exceptional customer service
• Ability to work effectively under pressure and in a fast-paced environment
• Proficiency in Microsoft Office and restaurant management software, optimum control, Squirrel and asset
• Knowledge of food and beverage trends and industry best practices
• Bachelor's degree in Hospitality Management or related field preferred

Benefits:

• Competitive salary
• Health Benefits
• Paid time off
• Employee discounts
• Opportunities for career advancement

Schedule:

• Flexible 40 hours

Join our team and be part of an exciting new journey as we set the standard for excellence in the culinary world. If you have what it takes to lead our team to success, we want to hear from you!

To apply, please submit your resume and cover letter to mario@iccvancouver.ca

Pay: $70,000 - $75,000 + Bounce Structure

Job Type: Full-time

Pay: $70,000.00-$75,000.00 per year

Benefits:

• Casual dress
• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care

Flexible language requirement:

• French not required

Education:

• Bachelor's Degree (preferred)

Experience:

• Hospitality: 5 years (required)

Language:

• English (required)
• Italian (preferred)

Licence/Certification:

• Smart Serve (preferred)

Work Location: In person