Restaurant Operations Manager

Position Overview:

At Flava Ceen, we pride ourselves on delivering exceptional dining experiences with a focus on Jamaican and Caribbean cuisine. We are currently seeking a motivated and skilled Restaurant Operations Manager to lead our team and oversee the daily operations of our restaurant.

Responsibilities:

Key Responsibilities:

• Oversee all aspects of restaurant operations, ensuring high standards of service and food quality.

• Manage kitchen operations, including supervising staff, scheduling, and training.

• Develop and implement operational procedures & best practices for kitchen staff.

• Maintain accurate inventory records and oversee ordering processes to ensure sufficient stock levels of food and supplies.

• Monitor the restaurant’s financial performance, including revenue, expenses, and profitability.

• Develop and manage budgets, implement cost control measures, and analyze financial reports to identify areas for improvement.

• Conduct regular inventory audits to minimize waste and prevent shortages. Ensure the restaurant adheres to health and safety regulations, including food safety standards and sanitation practices.

• Conduct regular safety training for staff and maintain a clean and safe work environment.

• Deliver excellent customer service and handle customer inquiries and catering arrangements.

• Monitor staff performance and conduct regular evaluations.

Qualifications:

• Minimum twelve (12) months proven experience as a Restaurant Manager or in a similar role within the food industry, specifically with Jamaican and Caribbean cuisine.

• Excellent communication and interpersonal skills demonstrated through a minimum of (3) three years in a customer service role.

• A minimum of two (2) years of experience in staff supervision and training within a food service environment.

• At least two (2) years of experience in inventory management and cost control practices.

• Proven experience in menu development or culinary operations for a minimum of two (2) years.

• Strong knowledge of food preparation and kitchen operations, particularly in Jamaican and Caribbean cuisine, demonstrated through a minimum of three (3) years of hands-on experience in culinary roles.

• Excellent communication and interpersonal skills demonstrated through at least three (3) years of experience in customer-facing roles.

• Ability to work effectively in a fast-paced environment and manage pressure,demonstrated through a minimum of three (3) years in a high-volume restaurant setting.

• Strong organizational and multitasking abilities demonstrated through at least twelve (12) months of experience in managing restaurant operations and staff schedules simultaneously.

• Familiarity with food safety regulations and best practices, demonstrated through at least two (2) years of experience in a food service or restaurant environment.

Education:

• Post-secondary diploma in Business Supply Chain and Operations Management or related field.

• Certification in Business Administrative Management is an asset.

Skills:

• Exceptional customer service and team-building skills.

• Proficiency in Microsoft Office and inventory management software.

• Ability to adapt to new situations and systems quickly.

Why Join Us?

At Flava Ceen, we value our employees and foster a supportive work environment. We offer competitive salaries and opportunities for growth and development within our team.

How to Apply:

Interested candidates are invited to submit their resume and a cover letter outlining their relevant experience to flavaceenrestaurant@gmail.com.

Job Type: Full-time

Pay: From $34.07 per hour

Expected hours: 40 per week

Benefits:

• Casual dress
• Company events
• Discounted or free food
• Flexible schedule
• On-site parking
• Store discount

Flexible language requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• Weekends as needed

Education:

• Secondary School (preferred)

Experience:

• Hospitality Restaurant Management: 1 year (required)

Language:

• English (preferred)

Licence/Certification:

• Smart Serve or food handlers certificate (required)

Work Location: In person