Retail - General Manager - Clear Sky Belchertown

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Dispensary General Manager

Job Posting

Adult Use Recreational Dispensary Manager

Status Full-time; Non-Exempt

Location Belchertown, MA

Supervisor Vice President of Retail

Compensation From $80,000 to $95,000 based on experience, annual performance bonus included

Requirements 21+ years of age

Who You Are

You are a good teacher, constantly curious, highly motivated and responsible leader that enjoys coaching and developing a team

You understand that your daily habits and those of the team will engender a warm and positive work environment and ensure business success

You can hold team members accountable and manage conflict efficiently and effectively

You can follow a well-tuned playbook, have pride of ownership and maintain your store as a hub for cannabis activism, education and positive vibes

In leading and developing your team, you ensure that our customer service experience is consistent, warm, and aligned with our core values and is best-in-class. Period.

You act as an ambassador in your store and community and are curious to set new goals to expand store performance and your leadership abilities

You have an appreciation and respect for operating and managing in highly regulated industry where compliance and rule-following is a key part of your every day

You maintain a keen awareness of the look and feel of the dispensary, both visible and invisible, and you know that powerful visual merchandising, cleanliness and maintenance all support a strong business

Your Customer Service is Bespoke and Best-in-Class

You spend significant time on the sales floor serving customers, ensuring inventory is optimized and lead by example

You instill in your employees the importance of customer service and teach them that the retail experience is where our brand comes to life

You empower your store supervisors to make decisions and coach staff guided by our values, free to use their best judgment and to act in a gracious manner to all customers

You keep the customer at the heart of what we do and foster an environment where each customer is handled like a VIP

You teach your team to meet our customers where they are and encourage them to customize each experience to the needs of the guest

You Develop Leadership

You recruit and hire people who are passionate about working, of high integrity and are most effective in a team environment

You hire people with diverse backgrounds and include individuals who represent

Worcester and surrounding communities

You are an approachable, transparent, and supportive leader who acts as an entrepreneur for your store using our mission and core values as your compass

Your staff never have to guess how they’re doing since you provide ongoing feedback, coaching, training and acknowledgment

Your Create a Safe Store Environment

You maintain a safe and secure environment for your team and customers and resolve any concerns quickly

You are deeply committed to creating a working environment that is supportive, positive, respectful and free from harassment

Who We’re Looking For

We prefer candidates with proven retail experience who love to work in a team-based environment. We’re seeking people who are passionate about their communities, the environment and caring for others. We need people who participate in and appreciate our core values of trust, integrity, honesty and accountability. Folks who deal well with ambiguity, learn on the fly, demonstrate sound judgment and solve problems creatively are most successful with us. We’re looking for someone who builds and maintains relationships with ease and desires to put the customer at the center of everything they do. Three plus years of experience managing a team of people in a retail setting with a passion for growing and developing employees. Multi-unit or high-volume, specialty retail experience a plus

· Demonstrates highly developed emotional intelligence

· Ability to make sound judgment calls in the absence of direction

· Flexible amidst competing priorities and adaptable to the fast-paced environment

of a retail store while rallying the team with positivity

· Experience in inventory management, auditing and analytics

Physical Requirements

· Able to stand/walk for extended periods of time

· Continually able to reach overhead, bend, squat, kneel and carry products, necessary for customer service, inventory stocking and store merchandising

· Continually able to walk up and down a staircase carrying boxes, products and other necessary items

· Able to regularly perform store maintenance: sweep, vacuum, empty trash, mop and clean

· Able to safely lift boxes up to 55 pounds

· Comfortable climbing ladders

Schedule

Our store is open seven days a week. You must be available to work a minimum of one weekend day, two opening shifts and two closing shifts per week.

Benefits

We provide employees with a robust benefits package that includes health insurance, paid vacation, paid holidays, leaves of absence and employee discounts.

Employee Conduct

It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, customers and vendors.

Equal Opportunity Employer

We are proud to be an equal opportunity employer. Our goal is to have a diverse workforce, at all levels within the organization in the communities we serve. We celebrate diversity and do not discriminate based on sex, race, sexual orientation, disability, religion, age, marital status, national origin, gender identity or any other applicable characteristics protected by law. We believe that cannabis businesses can be powerful platforms for social change. Diversity often drives innovation and always results in a more creative and interesting environment.

Job Type: Full-time

Projected Total Compensation: $80,000.00 - $95,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Customer service: 3 years (Required)

Work Location: In person