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Jil Sander

Retail Performances And Operations Manager

Posted on Dec. 19, 2024

Milano, Italy
No Salary information.

Full Time

Retail Performances and Operations Manager

Retail

Jil Sander

Full time

Location: Milano, IT

Date: Dec 18, 2024

Retail Performances and Operations Manager

Description:

JIL SANDER, the high-end luxury brand, is the epitome of modernity and sophistication. Its unconditional dedication to contemporary design combines elegance and purity with innovative materials and exceptional craftsmanship.
The refinement of cuts and the perfection of details give form to a figure that stands out by its distinctive belief in excellence and highest quality standard.

We are looking for a dynamic and strategic Retail Performances and Operations Manager to drive operational excellence and performance optimization in our luxury retail environment through ensuring seamless store operations, supporting retail staff, and maintaining the highest standards of customer experience.

Core Responsibilities

Act as the critical link between store-level operations and headquarters
Free up retail staff's bandwidth to focus 100% on sales
Be the voice of stores at the head office, ensuring retail-friendly solutions and clear communication
Maintain the "luxury bubble" by identifying and proactively addressing potential operational issues
Develop and monitor performance metrics and KPIs for retail teams
Conduct regular performance evaluations and in-depth analysis
Lead taskforces for: Store openings, closures, relocations, and pop-up events
Orchestrating headquarters communications with stores
Ensuring white-glove delivery of HQ projects (e.g., Christmas, Chinese New Year, fragrance launches)
Maintain back-of-house (BOH) standards and compliance
Conduct yearly store stock-takes and investigate inventory discrepancies
Manage store-to-store transfers
Manage operational reconciliations
Handle staff uniform management and staff clothing allowances
Provide comprehensive operational support and IT support for in-store digital tools
Develop Standard Operating Procedure documentation
Facilitate sharing of best practices across the organization

Required Skills and Qualifications

Proven experience in retail operations management
Strong analytical and strategic planning abilities
Excellent leadership and communication skills
Detail-oriented with strong problem-solving capabilities
Proficiency in English

Personal Attributes

Strategic thinker with a proactive approach
Ability to maintain high standards in a dynamic environment
Commitment to customer excellence

Why You Should Apply Now
Don’t miss this opportunity to shape the future of our retail operations and to make a significant impact on our organization’s success. Ready to Take the Next Step? If you see yourself in this role and are excited about the challenge, we want to hear from you!

Location: Milano, IT

Seniority: Master

Employment Type: Full time

Function: Retail

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