Retail Sales & Design Consultant

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Job Overview:

The Retail Sales & Design Consultant plays a key role in guiding customers through the selection and design process for both flooring and window coverings. This position combines expert product knowledge with a strong sense of style and customer service to deliver a seamless and enjoyable shopping experience. Responsibilities include in-store and in-home consultations, order processing, and collaboration with internal teams to ensure successful project execution from concept to completion.

Roles and Responsibilities:

Customer Engagement & Design Consultation

• Greet and assist customers, understanding their flooring and window covering needs, lifestyle, and aesthetic preferences.
• Provide personalized product and design recommendations based on budget, style, and function.
• Offer guidance on color coordination, material suitability, light control, and layout planning.
• Follow up with customers on quotes, samples, and project inquiries.

Sales & Order Processing

• Prepare and present detailed estimates, quotes, and design proposals for both flooring and window coverings.
• Process customer orders accurately, ensuring correct product specifications and pricing.
• Assist with financing options, credit applications, and payment collection when required.

In-Home Measurements & Site Consultation

• Coordinate, schedule, and conduct in-home measurements for flooring and window coverings.
• Evaluate job site conditions to ensure accurate planning and design feasibility.

Product Knowledge & Inventory Awareness

• Stay current on flooring and window covering trends, vendor offerings, and promotional materials.
• Communicate product availability and timelines to customers.
• Track stock levels and assist with sample and display management.

Project Coordination & Communication

• Collaborate with the point of contact for installation and interact with warehouse and service teams to align on scheduling and service expectations.
• Monitor project timelines and keep customers informed throughout the process.

Documentation & Reporting

• Maintain accurate records of customer interactions, design details, and order information to facilitate a smooth handover throughout the sales process.
• Attend sales and team meetings; provide updates on project status and performance as needed.

Customer Support & Quality Assurance

• Address and resolve customer concerns in a professional and timely manner, escalating issues when necessary to ensure prompt resolution.
• Conduct follow-ups after installation to ensure satisfaction and gather feedback.

Showroom Maintenance & Merchandising

• Ensure showroom displays for flooring and window coverings are clean, organized, and reflective of current trends.
• Assist in setting up promotional materials, signage, and seasonal merchandising displays.

Qualifications & Skills

• 1–3 years of experience in retail sales, interior design, or customer service.
• Strong communication and interpersonal skills with a design-focused approach.
• Ability to multitask and manage several customer projects simultaneously.
• Proficiency in Microsoft Office.
• Knowledge of flooring and window covering materials, trends, and installation processes is an asset.

Job Type: Full-time

Pay: $45,000.00-$55,000.00 per year

Benefits:

• Company events
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care

Work Location: In person