Retail Sportsbook And Simulcast Operations Manager, Gamewise

The opportunity

Pay

Minimum – Anticipated Maximum Base Salary: $68,300 - $92,200 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.

What we offer

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

• Oversee simulcast and sportsbook operations, ensuring signal integrity, accurate wagering systems, and compliance with content agreements and regulations
• Monitor KPIs and financial performance, assist with budgeting, and implement strategies to maximize revenue and operational efficiency
• Coach and mentor team members, support guest issue resolution, and promote a positive, service-oriented environment
• Track and resolve system issues, manage product updates, and collaborate with marketing and mobile teams to drive omni-channel engagement
• Stay informed on industry trends, regulatory changes, and emerging technologies to recommend content and operational enhancements

More about you

• Minimum of 2 years of experience in retail or mobile sportsbook management; simulcast and pari-mutuel experience preferred
• Strong knowledge of sports, sports betting, simulcast, and pari-mutuel markets
• Data-driven with strong attention to detail
• Flexible availability, including evenings, weekends, and holidays
• Proficient in wagering systems, vendor coordination, and regulatory compliance

Shift details

Evenings as needed
Weekends
Day shift

Who we are

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.