Retail Store Team Leader - Newmarket

Lead a team of Sales Associates at ECCO's store in Newmarket using your previous experience as a manager/2IC and indulge in your passion for quality leather products!

CREATE THE FOOTPRINTS OF TOMORROW

At ECCO, you become part of a global family of more than 25,000 people who are proud to support a high quality, innovative, sustainable and responsible shoe manufacturing company. ECCO respects our world environment by reducing emissions, waste and consumption of materials, energy and water. We produce and sell high-quality modern shoes and accessories through our diverse workforce who receive lifelong learning and development at all stages of their career.

About the Role:

ECCO Newmarket is looking for highly motivated and competitive Retail Team Leader with a passion to succeed. Whilst dedicated to providing a personal level of customer service, you will help your team achieve outstanding results through leadership and coaching, driving productivity, executing brand campaigns and selling shoes that practically sell themselves!

Tasks & Responsibilities:

• Lead and coach the store team members to deliver exceptional customer service, uphold our quality brand, and achieve store objectives
• Provide input with staff scheduling and assist in recruitment activities
• Ensure Visual Merchandising plan and Mystery Shopper standards are upheld
• Oversee customer returns and inventory management
• Train the team on product, VM and sales techniques

Skills & Experience:

To be successful in this role you will:

• Have previous retail management experience as a store manager or assistant store manager
• Have demonstrated success in achieving KPIs and sales targets
• Have a commitment and professionalism to providing exceptional customer service as an ECCO brand ambassador
• Be a collaborator and natural people-person who thrives on building relationships
• Be motivated to lead and drive your team to succeed with a growth mindset in an exciting fast-paced work environment
• Possess persuasive communication skills and an agile leadership style
• Be someone who LOVES product knowledge and training with a willingness to learn and develop not only yourself but the team

Perks & Benefits:

• Lucrative KPI based sales bonus incentives & monthly reward and recognition opportunities.
• Generous staff discounts in-store & online, with free product allocation every 6 months.
• A permanent full-time role with flexibility and work/life balance through rostering.
• Supportive Multi-Site Leader with regular visits and coaching.
• Coaching and training programs to develop you individually and as a leader, including an induction schedule to set you up for success, engaging product and sales training to enhance your performance, and ECCO Leadership Programs for ongoing development.
• Career progression opportunities - Headquartered in Denmark, we are a family-owned company that offers local and international opportunities.
• Complimentary Employee Assistance Program for work & personal support.
• Pride in working for a globally successful, diverse & environmentally conscious employer.
• ECCO provides a diverse and progressive working environment for those who are seeking a career in retail, with a culture of ownership at all levels where everyone has a voice and makes an impact.

If this sounds like you...

APPLY Today!

To see more of ECCO please visit: https://www.tiktok.com/discover/ECCO?lang=en

Join ECCO's global family leading a team of Sales Associates promoting quality leather goods to our valued consumers!