Retail Supervisor

Together we shape thriving communities, public spaces, places and economies.

• Permanent opportunity, Full-time hours (35 hours per week)
• Based at Royal Botanic Garden, Sydney
• Salary relative to experience, and ranges from $84,659 to $92,701 + super

Join the Royal Botanic Garden as a Retail Supervisor

Step into a role where you’ll lead the daily operations of our beautiful Garden Shop, making every visitor’s experience warm, memorable, and aligned with the values of the Royal Botanic Garden. You’ll help drive sales, support your team on the shop floor, and keep the store running smoothly—making sure presentation, service quality, and product knowledge are always at their best.

You’ll balance the day‑to‑day running of the store with developing your team, building great customer relationships, managing suppliers and stock, and navigating the fast‑paced nature of retail in a busy visitor destination. Every day brings something different—whether it’s supporting staff, solving issues, or keeping operations moving during peak times.

For more information read the full Role Description: Retail Supervisor

What you will bring to the role

• Flexibility to work a roster of Tuesday–Saturday OR Sunday–Thursday
• Experience leading or supervising in retail—ideally in a cultural, lifestyle, tourism, or similar environment.
• Strong customer service focus, with the confidence to support a team and create a welcoming, positive experience for every visitor.
• Ability to manage daily retail operations, including stock, sales reporting, rostering, and store presentation.
• Comfort working in a dynamic, fast‑paced setting where priorities can change quickly.
• Excellent communication and interpersonal skills, with the ability to coach, develop, and motivate others.
• Confidence in handling customer enquiries, resolving issues, and building repeat relationships.
• A proactive, solutions‑focused mindset with strong attention to detail and commitment to store standards.

What is an essential requirement:

• Required to undertake work as a non-continuous shift worker on a rostered basis including weekdays, weekends, public holidays and school holidays.

About us
Botanic Gardens of Sydney, under the Royal Botanic Gardens and Domain Trust, is Australia’s oldest scientific institution and a custodian of over $1.2 billion in cultural, heritage, and botanical collections. As the premier botanical research institute, we encompass world-leading botanic gardens and Sydney’s leading outdoor live entertainment precinct. We engage international, national, and regional visitors, making us a leading entity in the NSW tourism sector.

Join us
If excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter expressing your interest and suitability for the role.

Applications close Tuesday 10th February 2026.

Should you require further information about the role please contact Thao Tran on 0460 561 816 or thao.tran@botanicgardens.nsw.gov.au.

A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.

Please note to be eligible to apply for this position you must be an Australian or New Zealand citizen or permanent resident, or hold a valid Australian working Visa for the duration of the appointment.

We encourage and support applications from people with disability. Please reach out to us to discuss any accommodations or adjustments that may be needed during the recruitment process, ensuring that you have every opportunity to showcase your talent, skills, and potential. Contact the Talent Team via talent.acquisition@dpie.nsw.gov.au or (02) 63637676 - HR Support, option 2, DPHI People Advisory, option 1 and reference 'Request an Adjustment - Job Title and Reference Number'.

Check out our Aboriginal applicants guide to assist with applying for the role or contact our Aboriginal Career pathways team for a yarn.