Risk Manager, Trustworthy Shopping Experience

• Bachelor's degree or equivalent
• Experience in compliance program management, legal, governance, audit, risk/loss prevention, or equivalent
• Experience handling confidential information

This role can be located in Milan, Luxembourg or Munich.

We are looking for a Risk Manager for a key customer trust feature available in Amazon stores worldwide. This feature makes it easy for shoppers to alert Amazon about issues on our product pages. The Risk Manager role involves interacting with multiple internal and external partner teams, including Program, Product, Operations, and Legal, and be the advocate for those teams in driving changes to our product.

Key job responsibilities

• Defining strategies and owning the delivery of multiple projects, taking ownership to monitor their progress against key milestones
• Leveraging a combination of data analysis skills, critical thinking and collaboration to clarify highly ambiguous problems and present tangible solution in an easy to understand format for leadership teams
• Develop scalable mechanisms to report regular updates on projects within your ownership to key stakeholders, to ensure alignment is maintained across various WW teams
• Partnering with our product team and partner teams to understand policy and process gaps, and developing solutions to close them

A day in the life

• Planning tasks and milestones to complete ongoing projects
• Identifying root causes by obtaining/analyzing data and reviewing the current processes
• Reaching out to existing and new partner teams for collaboration
• Collaborating with policy, product and tech teams to implement needed changes

About the team
At Amazon we believe that customer trust is of paramount importance to anything we do. To continue building customer trust, the EU Trustworthy Shopping Experience team works with authorities, merchants, brands, vendors and customers to identify and prevent Selling Partner risk, as well as infringements of intellectual property (e.g. counterfeit, trademark, copyright) and other abuse in our product catalog.

• Professional auditing qualification, or similar risk or compliance credentials
• Experience with SQL and Excel
• Experience in program requirements definition, together with data and metrics leveraging to drive improvements

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.