Road Logistics Forwarder

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This role is based in Road Logistics department, reporting into the Cork Road Logistics Manager.

Purpose of the Role

• Working on your own initiative and also being a key player in the Road team to offer solutions in a timely and efficient manner to the end customer to ensure all aspects of operation are completed with accuracy and quality.
• To be a positive face on Kuehne+Nagel and to develop excellent relationships with customers.
• The role will ensure that the department operates to “Best in Class” quality standards and in an environment of conscious improvement.
• Follow all Kuehne+Nagel’ s overland procedures.
• The role is to comply with company health & safety and GDP Pharma Guidelines.
• Day to day operations in busy office environment to include dealing with customers/customs clearance /invoicing/creditors/& other reports and administration duties.
• Trailer Planning , transport and distribution within Ireland and Europe.
• Be aware of the importance of following the Good Distribution Practice for Pharma products along all the supply change and following all the SOP concerned with the products, if concerned.
• Delivery and collection scheduling and dealing with carriers/hauliers/subcontractors and third parties.
• Foster and develop good relations with both existing and potential customers to ensure retention and growth.
• Liaise with overseas partners to ensure the department is proactive in providing a quality operational performance.
• Develop in depth knowledge of all aspects of the role to ensure full ownership.
• Deal with all customer phone sales and/or customer queries.
• Establish a good working relationship with the road logistics department and its customers.
• Ensure that all tariffs are kept up to date on the system.
• Maintaining and/or implementing good working practices & procedures to ensure that the department run efficiently and with professionalism.
• Proactive participation and adherence to the company QSHE system.
• Delivering excellence in quality and customer service every time.
• Managing your performance via Key Performance Indicators as discussed with your manager.
• Pro-actively look for continuous improvement with the department to ultimately provide the customer with an efficient and professional service.
• Promote KN positively with customers through high quality of work, excellent communication,pro-active approach and positive attitude.
• Supporting other operations by having flexibility around working in different locations.
• Respond to all queries in a timely manner with accurate and complete information

Job Types: Full-time, Permanent

Additional pay:

• Performance bonus

Benefits:

• Bike to work scheme
• Company events
• Company pension
• Employee assistance program
• On-site parking
• Private medical insurance
• Sick pay

Schedule:

• Monday to Friday

Ability to commute/relocate:

• CO. Cork, CO. Cork: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Please confirm your salary expectations for this role.

Experience:

• Customer Service: 2 years (required)
• Logistics: 2 years (required)

Work authorisation:

• Ireland (required)

Work Location: In person

Application deadline: 26/08/2025
Reference ID: Road Logistics Forwarder -ORK