Road Service Advisor

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About the Role

Looking for a workplace that values your career as much as your personal time? At Bobcat of Hamilton, we believe a rewarding career starts with a healthy work-life balance, ongoing professional development, and a supportive team environment.

We're currently seeking a highly organized Road Service Advisor to join our growing service department. In this role, you'll coordinate our field service operations by scheduling service calls, supporting our mobile technicians, and ensuring customers receive timely communication throughout the repair process. If you're customer-focused, thrive in a fast-paced environment, and enjoy keeping operations running smoothly, we'd love to hear from you.

Key Responsibilities

• Schedule and coordinate mobile service calls for a diverse customer base.
• Dispatch field technicians and manage daily service schedules to maximize efficiency.
• Communicate repair progress, recommendations, and updates with customers.
• Liaise with mobile service technicians to monitor repairs and address any scheduling or service challenges.
• Respond promptly and professionally to emails, phone inquiries, and customer messages.
• Explain technical information to customers in a clear and understandable manner.
• Open, update, and close work orders while ensuring accuracy and completeness.
• Maintain accurate customer, equipment, and service records.
• Work closely with the Service Manager, technicians, and parts department to ensure efficient workflow.
• Perform additional duties as assigned.

Qualifications & Experience

• 1–3 years of customer service or service advisor experience.
• Previous experience in the equipment, construction, agricultural, automotive, or heavy equipment industry is considered an asset.
• Knowledge of construction, landscaping, or compact equipment is required.
• Valid driver's licence with a clean driver's abstract.
• Minimum OSSD or equivalent (GED). Post-secondary education or technical certification is considered an asset.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities with the ability to prioritize multiple tasks.
• Positive attitude, strong work ethic, and commitment to delivering exceptional customer service.
• Willingness to participate in ongoing training and professional development.

Why Join Bobcat of Hamilton?

At Bobcat of Hamilton, we invest in our people. We believe providing the right tools, training, and support allows our team members to build long-term, rewarding careers.

We offer:

• Competitive hourly wages ($26.00–$29.00 per hour)
• Comprehensive health, dental, vision, disability, and life insurance benefits
• RRSP matching program
• Paid vacation with flexible time off
• Ongoing training and professional development
• Supportive and team-focused work environment
• Employee discount
• On-site parking

About Bobcat of Hamilton

For more than 25 years, Bobcat of Hamilton has been providing equipment solutions to Hamilton and the surrounding area. Our commitment to delivering exceptional service, quality parts, equipment sales, rentals, and customer support has made us a trusted partner for contractors, municipalities, landscapers, and property owners throughout the region.

If you're passionate about customer service, enjoy coordinating people and processes, and are looking to build your career with a company that values professionalism, teamwork, and work-life balance, we'd love to hear from you.

Pay: $26.00-$29.00 per hour

Benefits:

• Casual dress
• Dental care
• Extended health care
• On-site parking
• Paid time off
• RRSP match
• Store discount
• Vision care

Work Location: On the road