Roaming Student Assistant

Salary: 185 DKK/hour

Do you want to help the world EV better?

We are on the lookout for a talented Roaming Student Assistant to join the Roaming Operations team at Monta.

Is this you?

As a Roaming Student Assistant at Monta, you’ll play an important role in expanding our EV charging network, supporting both our customers and external roaming partners, and helping to improve both operational and technical processes. You’ll collaborate closely with teams across Monta, gaining hands-on technical experience with EV roaming while developing strong business acumen. The ideal candidate is a fast learner who’s comfortable with technology, able to troubleshoot basic technical issues, and has strong communication skills for engaging with both internal teams and external stakeholders.

Our current student assistant is graduating and moving on to a research position, with her last day at the end of August. Ideally, we’re looking for someone who can join our team soon, overlap with her during the transition, and gradually take over her responsibilities.

Who are we?

We are Monta: the powerful EV platform connecting the dots in the entire EV charging industry. We serve drivers, companies, cities, and the electricity grid with our proactive technology.

We have a dream…

EV charging is our passion. We want to make it simple, accessible, and reliable for everyone. Since our technology is compatible with all charge point brands (!), we aim to help everyone enjoy the same, consistent charging experience: from EV drivers in their homes to charge point owners, EV charging businesses or EV fleets. We tackle the complexities of the ecosystem in a truly technological way, providing a tailored software solution for all things EV.

Here are some things you’ll be working on:

• Set up and support OCPI integrations with external Charge Point Operators (CPOs, e.g. Ionity, E.ON) and E-Mobility Providers (EMPs, e.g. Chargemap, EasyPark), including performing basic troubleshooting, and escalating issues when needed.
• Review and update pricing, contracts, and invoicing data for external partners
• Respond to technical and operational questions from internal teams (e.g. Sales and Support) and external stakeholders (e.g. our customers and roaming partners)
• Validate Charge Detail Records (CDRs) to ensure accurate charging sessions and invoices from external CPOs
• Follow up on Jira tickets related to roaming operations and help identify areas for process improvement

Your key outcomes will be:

It’s not just what you do – how your work impacts our products and processes is also important to us. Besides the tasks you complete, we’ll also be measuring the tangible outcomes and improvements you set in motion – which will (hopefully) increase your professional growth and satisfaction with us at the same time.

• External CPO and EMP partners are accurately integrated, priced, and maintained in our system
• Support issues and integration blockers are resolved swiftly and communicated effectively to the right stakeholders
• Roaming operations are continuously improved through your insights, follow-ups, and proactive suggestions

To do this, we imagine you to have the following experience:

• Currently enrolled as a university student and based in Copenhagen
• Able to work up to 20 hours/week, with at least one day per week on-site in our Copenhagen office in Nordhavn
• Proficient with Excel and Google Suite; familiarity with Grafana or SQL is a plus, but not required
• Technically curious, with troubleshooting skills and an interest in the EV industry
• Strong communicator with an eye for detail and a proactive approach to problem-solving

(Do you fit most of these requirements, but not all? That’s fine: we’d love to hear from you all the same!)

What will you get?

• Hop in our shared company car (or hop on one of our electric bikes)
• Stay fit with your subsidized gym membership.
• Never go hungry (or thirsty) again with the free snacks & beverages at our office
• Enjoy your subsidized lunches at our offices.
• Salary: 185 DKK/hour

At Monta we foster a dynamic, on-site environment where innovation thrives and teamwork is strengthened. We recognise the importance of work-life balance where flexibility is supported and encouraged provided that it aligns with your responsibilities and the needs of your team.

Please send us your application in English.

To succeed in this position, your spoken and written English skills need to be proficient. Since Monta is a globally active company, you’ll be communicating often and regularly with our co-workers and partners around the world, making your professional English knowledge essential.

Please note that we don’t accept unsolicited applications from headhunters or recruitment agencies. Unsolicited applications sent to our company or co-workers are considered to be the property of Monta, and we won’t agree to pay any referral compensation or recruiter fee without a signed agreement.

Find out more by visiting https://monta.com/uk/careers/