Room Attendant

Job Description

Position Summary: Room attendant is dedicated to providing a consistent and exceptional guest experience by ensuring all guest expectations of guest room cleanliness and service standards are met and or exceeded. Maintain a clean and welcoming work environment at all times including Heart of House and guest areas while demonstrating a courteous, warm and professional attitude.

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Essential functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Complete daily assignment within an 8-hour period.
• Clearly able to assist guests with Embassy Suites Brand Programs.
• Clean and maintain all guest rooms and surrounding section areas including doors, frames, walls, baseboards to Embassy Suites Brand standards.
  • Ensure all rooms are completed to Embassy Suites Brand Standard
    • Departure, Stayover
  • All defects are reported through Quore
• Load and organize room attendant cart.
• Maintain a clean and organized cart.
• Maintain a clean and organized Heart of House work area including floor linen and storage lockers.
• Exercise safe work practices within job function based on company guidelines at all times
  • Slips and falls
  • Proper Lifting
  • Chemicals
  • PPE Personal Protective Equipment
  • Blood Borne Pathogens
  • Sharps/broken glass
  • Life Safety
    • Secure guestrooms
    • Work with doors closed
• Adhere to all guidelines pertaining to lost and found and suspicious activity.
• Adhere to appearance standards and guidelines

Qualifications:

Education: High School or GED is preferred

Experience: Prior Housekeeping experience is preferred, but not required.

Hours Required: Must be able to work holidays and weekends. Hours may vary based on occupancy levels and hotel needs.

Other Requirements:

• Ability to clearly understand and communicate with guests
• Must be able to complete a minimum of 16 room credits
• Ability to push, pull, lift minimum of 50 lbs.
• Ability to push/maneuver cart of up to 250 lbs.
• Ability to bend, kneel and stretch
• Ability to walk/stand for extended periods of time
• Free motion of arms, above waist

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future.