Rooming House Worker

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Introduction:
Rooming House Outreach Support Worker 15months fixed term 3 days per week

Position Objective

The Rooming House Outreach Support Worker will work within the Rooming House and Tenancy teams to deliver Assertive Outreach services to Rooming Houses across the Sth. East within the Centre’s RHOP funding guidelines.

The Rooming House Outreach Worker will provide high quality and timely tenancy advice and support services to Rooming House residents as part of the Centres commitment to improving access to justice.

Peninsula Community Legal Centre (PCLC) is one of 49 community legal centres in Victoria. It operates across six local government area in the south east of Melbourne – Cardinia, Casey, Frankston, Glen Eira, Kingston and Mornington Peninsula. PCLC is headquartered in Frankston and has branch offices in Bentleigh, Cranbourne and Rosebud.

PCLC works to empower and support disadvantaged community members of the South Eastern and Westernport region to use the law and legal system to protect and advance their rights and broaden their awareness of their responsibilities. PCLC offers general legal advice and casework services, specialist family law, tenancy, family violence, rooming house and social work programs, and is active in community legal education and law reform work.

Description:
Position Duties

1. Deliver high quality tenancy advice services in accordance with the PCLC Advice and Casework Guidelines.

2. Needs to be confident in effectively engaging and communicating with vulnerable or disadvantaged people with complex needs who may struggle to access support.

3. Develop and maintain up to date knowledge of relevant information, referrals and support options for rooming house residents.

4. Maintain accurate and up-to date records, file notes, visit summaries and advice statistics.

5. Assist with the collection of data and preparation of reports and other accountability documentation as required.

6. Develop and maintain up to date knowledge of relevant legislation, procedures and practices relevant to rooming houses.

7. Work closely and collaboratively with relevant staff in the TAAP program, and Tenants Victoria to support the RHOP program objectives.

8. Develop and maintain up-to-date knowledge of relevant legislation, procedures and practices relevant to the position.

9. Foster and maintain good working relationships with regulators, including Consumer Affairs Victoria, Local Government as well as housing, health and other key stakeholders to facilitate achievement of program objectives.

10. Participate in regular supervision and caseworkers’ meetings.

11. Ensure that all work is conducted within the requirements of the Legal Profession Uniform Law Application Act 2014, the Centre’s professional indemnity insurance and the Centre’s policies and procedures.

12. Represent Peninsula Community Legal Centre at relevant community, government and other forums.

13. Participate in community legal education activities as directed.

14. Identify trends and issues arising from advice and support services.

15. Participate in activities which seek to ensure greater legislative and practical protection for PCLC clients, such as submission writing and participation in campaigns.

16. Liaise with and report to the Practice Manager, Tenancy on a regular basis.

​​​​​​​ Reports to: Practice Manager, Tenancy - Director Legal Services - CEO

Direct Reports: No reports to this position

Accountability, Authority and Decision Making

The position reports directly to the Practice Manager, Tenancy
All work and conduct is to be performed in accordance with PCLC Policy and Procedures, PCLC Strategic Plan, PCLC Work Plan and PCLC Advice and Casework Guidelines.
Professional judgement is exercised in the performance of routine tasks and client services.
Direction is sought prior to engaging in non-routine tasks and client services.

Other Relevant Information

You will be required to undergo or hold a current Working with Children Check
You will be required to travel to Rooming Houses, PCLC branches and PCLC service locations. Access to a reliable and comprehensively insured motor vehicle is a requirement.
All staff are required to take responsibility for a safe and healthy work environment and have a commitment to equal opportunity and a workplace free from discrimination and harassment.

Ensure compliance with all Privacy Legislation and treat all information of a personal and sensitive nature concerning the business of PCLC and its clients, in a professional and confidential manner in accordance with PCLC’s information and records management procedures.
Ensure that all PCLC policies, procedures, systems and work practices are implemented and adhered to, including in human resource management, risk management and customer service.

Act in a professional manner always while performing duties for and/or representing PCLC in line with the Staff Code of Conduct.
An attractive remuneration package will be negotiated with the successful applicant. Salary packaging is available.

PCLC Vision and Values

Vision
A fair and just society where all people have equal access to the law.

Values

Compassion

Empowerment

Integrity

Engagement

Social Justice

In it together

fairness equity respect

quality driven

being community driven

empowering compassionate relationships

Mission
To work with community to deliver tailored legal services that support vulnerable and disadvantaged community members to address their legal needs, through working towards fairer outcomes, to advocate for fair and just laws and through working with our community to deliver preventative legal education.

Focus Goals Activities

• We proudly deliver ethical community legal services ensuring equity and justice for our communities.
• We lead in social justice and advocacy to promote and enhance human rights ensuring access to justice.
• We are the employer of choice in the legal assistance sector.
• We collaborate with community and partners to set the standard for best practice in addressing complex high impact and urgent legal practices.
• We demonstrate leadership within our community and the legal assistance sector.

Key Strategic Objectives

• Deliver high quality targeted place-based legal services underpinned by a person-centred rights base approach.
• Identify and engage in advocacy for law reforms that have direct benefit to PCLC clients and communities.
• Invest in organisational culture built around the health and wellbeing of our people.
• Partner with community sector and health organisations to address unmet, health-harming legal needs and effect system improvements.
• Build and maintain a strong profile amongst community and the legal assistance sector.

PCLC acknowledges the traditional Aboriginal owners of country, recognises their continuing connection to land, water and community and pays respect to Elders past and present.

Skills and Experiences:
Key Selection Criteria

Relevant qualifications or equivalent experience in community services, housing, tenancy, social sciences or related discipline.
Experience in developing and maintaining community networks.
Demonstrated knowledge of and commitment to social justice principles, understanding of the legal assistance sector and a commitment to PCLC ‘s vision and values.
Experience in, or demonstrated capacity to undertake, direct service delivery, including provision of information, advice and referral services.
Demonstrated understanding of the rooming house sector, housing and homelessness service system.
Demonstrated knowledge of the law and legal system, relevant legislation and procedures and relevant current issues relating to rooming house residents.
Excellent interpersonal skills.
Well-developed organisational skills and ability to work with minimal supervision.
Competency in using word processing and electronic communication programs.
Holds a current Victorian Driver’s Licence and has access to a reliable and comprehensively insured vehicle.

Application Process
Applications for this role are via the PCLC careers portal located at https://pclc.org.au/careers/
If you are viewing through Seek or Indeed - please click 'Apply' to be taken to the PCLC careers portal.

For more information, please contact the CEO on (03) 9783 3600. Applications close August 28th 2025

PCLC is committed to creating a diverse and safe environment. We are proud to be an equal opportunity and Child Safe employer. PCLC is committed to building a culture that values diversity and promotes a workplace that welcomes and includes the unique contributions of all people. We encourage applications from individuals of all ages, backgrounds and identities, particularly applicants who identify as being Aboriginal and Torres Strait Islander, are culturally diverse and or LGBTQIA+. PCLC undertakes a variety of employment screening checks. This includes employment references, Working with Children Checks and Criminal History Checks.