Rostering And Admin Assistant

• Are you passionate about making a positive difference in your local community?

• Assist customers to live independently in their home, keeping them safe and connected to their community.

  
  

We are looking for a permanent full time Scheduler to join our caring and dynamic office team in Newington. Just Better Care Schedulers play a key role in helping families receive the care and support services they need.

Schedulers are responsible for coordinating the delivery of services using a team of qualified Home Care Workers. You will be the point of contact for Home Care Workers, Case Managers and Customers, ensuring our aged care/NDIS customers get the right care at the right time.

About us:

Across Australia Just Better Care provides in-home aged care and disability support services, supporting people to live independently. For over 15 years, we have been supporting older people, and people living with disability, to live independently in their own homes and stay connected to their local community.

Our friendly, compassionate and experienced team makes this possible.

Duties and responsibilities include:

• Developing and managing customer service schedules, including service planning, confirmation and short notice placements and cancellations in accordance with day-to-day rostering requirements

• Preparing and transmitting schedules for customer services to Home Care Workers, including accurate support information to ensure that the staff can perform their role accordingly.

• Making and receiving calls and emails from internal and external stakeholders. Screening and forwarding incoming calls.

• Arranging replacement staff to cover planned or unplanned absences and shift changes

• Ensure the accurate entry of shifts, leave and mileage into the rostering tool.

• Monitoring the implementation of individualised plans for customers

• Verifying allocation of Home Care Workers against customer service schedules to ensure timesheet data is processed in a timely manner

• Maintaining and updating data in company information systems

• Meeting the specified standards for the delivery of quality in-home care and support services

  
  

• Perform high quality administrative duties in a high-volume environment.

• Perform other duties consistent with the position.

About you:

• Minimum 1 years recent experience in a scheduling role within Community Care
Have an understanding of the NDIS and the Aged Care sector

Ability to think in a fast paced environment

Ability to work with customers that have a diagnoses which may affect behavioural patterns/sound resilience

• Ability to work with customers & staff with English as a second language

Ability to build and develop a strong relationships

Effective decision making skills

High level of attention to detail and accuracy

Effective organisational and planning skills

• Highly proficient computer skills including Microsoft Office

What you will need:

• NDIS Worker Screening Clearance / Criminal Record Check

• Minimum 1 years experience in Community Care sector

• Proficiency in Microsoft Office