Rpa Support Engineer

Role: RPA Support Engineer
Job Type: Permanent
Location: Letterkenny (hybrid – 2/3 days in office)

Join a global tech leader right here in Donegal. With over 850 employees and a state-of-the-art global delivery centre, we’re proud to offer world-class career opportunities without having to leave the Northwest. Recognised as Workplace of the Year by the Letterkenny Chamber, we foster a culture of continuous learning, innovation, and respect. Our people are at the heart of everything we do – collaborating across teams, geographies, and disciplines to drive real change for clients around the world. Be part of something global, grounded in Donegal.

Careers at TCS: It means more
TCS is a purpose-led transformation company, built on belief. We do not just help businesses transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

The Role
The RPA Team designs, delivers and operates automation solutions to drive efficiency and reduce costs and risk across the organization. You will be joining the team as a support Engineer working closely with the development team, maintaining and monitoring robotic process environments, running automations, maintaining resources, analyzing logs, detecting bugs, identifying fixes and resolutions. Hours of work: 1pm to 9pm.

Your responsibilities:

• Monitor Robotics Process Automation Environments
• Support business processes using the UiPath automation stack
• Manage and control queries (incidents, issues, change requests) submitted by the business.
• Assist on the deployment of changes to the different automation environments.
• Communicate to business stakeholders, developers and senior management issues affecting the automation’s normal operations.
• Create and maintain solution documentation in detail.
• Triage incidents and change request tickets ensuring they are classified appropriately.
• Review and manage the automation and workflow queues for each solution running in the production environment.

Your Profile
Essential skills/knowledge/experience:

• Bachelor of Information Technology (IT) or related field.

1-3 years’ experience in the following:

• Experience with UiPath Studio, Orchestrator and Robotic Enterprise Framework (REF)
• Ability to understand existing, changed and new business processes.
• Ability to interpret business requirements and infer how an automated workflow solution will work in a wider business environment.
• Good understanding of workflow-based logic.
• A self-starter with a drive to deliver and adapt to new challenges on their own and as part of a team.
• Good communication skills, both written and verbal, with the ability to explain complex ideas simply and produce easily understood documentation.
• Good interpersonal skills with the ability to interact with colleagues, gather business process details, identify solution requirements, highlight risks, propose and implement controls.

Desirable skills/knowledge/experience:

• Experience with C#, VB .NET, HTML, CSS, Power Shell Automation, Excel Macro’s
• Experience with SQL Server databases.
• Demonstrate an innovative, creative approach to problem-solving.
• Good understanding of programming concepts, troubleshooting production defects and deploying fixes
• Experience and knowledge of Business/System Analysis in a structured environment.
• Experience in Agile methodologies

Rewards & Benefits
TCS is consistently voted as a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop and access to extensive training resources and discounts within the larger Tata network.
We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon and partner with our local communities in Ireland.

Diversity, Inclusion and Wellbeing
Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the Ireland Employment Equality Acts 1998-2011 (as amended) and the Equal Status Acts 2000-2012 (as amended).

We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.
As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us at UKI.recruitment@tcs.com if you would like to opt in.

If you are an applicant who needs any adjustments to the application process or interview, please contact us at UKI.recruitment@tcs.com with the subject line: “Adjustment Request” or email rebecca.mcclelland@tcs.com to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.

Beware of Fraudulent offers
This is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail, Yahoo Mail, and so on. TCS has not authorised any third-party company to collect money on their behalf. As a vigilant job seeker, beware of fraudulent recruitment activity and protect your interests! You can write to UKI.recruitment@tcs.com to report any fraudulent activity.

Due to the high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.

Join us and do more of what matters. Apply online now.