Sales Account Manager, Global Operations

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We are looking for a highly customer-centric individual with excellent sales, business development and relationship management skills who enjoys working through challenges and high-pressure environments. The Account Manager will be responsible for creating and nurturing partnerships and relationships with our existing clients, consultants and global enterprise customers. This person reports directly to the VP of Global Operations and their primary responsibilities include serving as contact person for clients to support account management, growth and maintenance efforts. The Account Manager will help in identifying, interviewing and closing the hiring of qualified candidates with our clients for positions within a wide range of consultancy services we are providing. The ideal person will be able to qualify and understand technology-oriented projects, goals and objectives of clients to deliver high quality services.

Responsibilities:

• Understand CERVANTES services within managed services, turnkey solutions and IT team augmentation and participate in defining and executing account mapping, organizational charts and action plans presenting strategic account plans and forecasts to VP of Global Services.
• Serve as contact person for clients within various industries to support account management efforts directly communicating with internal teams and externally with clients, consultants, and others, to ensure their needs are understood and addressed.
• Build knowledge about the service offerings to generate new business opportunities.
• Meet with Executive Leadership to understand and gather requirements for roles in addition to writing and posting technical job descriptions reporting results to VP of Global Services.
• Build strong client relationships to maintain existing business and work to expand CERVANTES services within existing customers.
• Work directly with clients and internal employees to address/resolve performance issues & complaints documenting all feedback that pertains to services provided.
• Establish a regular account rhythm, including touchpoints between the teams, clients, stakeholders, and internal employees.
• Communicate priorities and status updates to the rest of Client Delivery team on a daily basis and present reports to upper management.
• Evaluate and approve resumes of the most suitable candidates applying high quality standards and an in depth understanding of the candidates’ skills and experience.
• Conduct employee performance reviews/evaluations and career development discussions when needed and help to monitor and manage team's daily activity, KPI's, weekly and monthly goals.

Requirements:

• Bachelor's degree is required
• 2-3 years’ experience in an account management or business development role (preferably within professional services, consultancy services or managed services environments)
• Excellent communication skills and ability to work in proactive, sales environment
• Excellent organizational, time management, quality management, and project management skills and ability to perform under pressure
• Bilingual in English & Spanish is highly desired but not required
• Knowledge of or ability to understand technical terminology and concepts
• Demonstrated ability to build and maintain strong networks and relationships

Preferred Requirements:

• Previous experience in technology consultancy services is a plus

Job Type: Full-time

Pay: $1.00 - $2.00 per year

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Commute:

• San Juan, PR 00907 (Required)

Work Location: In person