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Sales Advisor
Posted on March 25, 2025
- Oslo, Norway
- 0 - 0 USD (yearly)
- Full Time

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JOB PURPOSE
Offer Samsonite customers exceptional service by projecting a positive image of the Company at all times, in order to maximise sales.
Assist in the maintenance of a tidy and well-presented store, maintaining high standards in all areas.
PRINCIPAL ACCOUNTABILITIES
Customer Service/Sales
- Offer advice on, and demonstrations of, Samsonite products in a professional manner to ensure a friendly shopping experience.
- Introduce selling benefits and various features of merchandise range.
- Maximise sales through detailed product knowledge and add on sales.
- Be knowledgeable about store layout, products, and stock availability.
- Deal with customers in a cheerful, polite, and efficient way, always considering their needs.
- Handle customer complaints and phone queries tactfully in line with Company Policy.
- Process transactions in an efficient and professional manner always adhering to Company Procedures.
- Be fully aware of Samsonite after sales service, Supplier’s warranties and areas covered.
- Maintain awareness of sales promotions, incentives, and product brochures Be aware of all sales figures, targets and commission on a daily/weekly/period basis.
Stock/Merchandising
- Process deliveries and communicate any discrepancies under and over in an efficient manner.
- Ensure backup stock and stockrooms are kept in order.
- Be knowledgeable of all products (current and new) and selling benefits.
- Assist in layouts and maintenance of merchandising and internal displays.
- Read and action relevant Head Office communication. Assist in stock counts as directed by Store Manager.
Security
- To ensure that any security issues are acted upon where possible and reported to Management. To remain vigilant when dealing with stock and monies, ensuring that Company Procedures are always adhered to.
House Keeping
- Maintain high standards at all times within the branch. Ensure that cleaning is carried out daily and look after all fixtures, fittings and stock.
Operations /Administrative Duties
- Handle telephone enquiries in a polite, helpful, and efficient manner; and ensure all messages are communicated.
- Ensure all customer enquiries/orders are communicated to Head Office in accordance with Company Procedures.
- Open and close the store following Company Procedures. Carry out stock and personnel administration as directed by Management.
Attendance
- To report for work 10 minutes before the start of the shift in order to prepare for the scheduled start time.
- If absent or late, to contact the store at the earliest opportunity to allow for any alternative arrangements to be made.
- If employee is unable to attend work, they must speak DIRECTLY to their Manager by TELEPHONE as soon as possible.
- Any LOSS of business time must be made up and discussed with manager.
- To attend training courses as directed by Store Manager, arriving at the training venue in a timely manner. To adhere to company attendance policy
Appearance
Maintain a well-groomed, neat, and tidy appearance at all times, in line with Company Dress Policy.Health & Safety
- Ensure that any accidents or potential dangers to staff or customers are acted upon where possible and reported to Management. Be knowledgeable of Health and Safety Manual and fire safety procedures of managing agent within store.
Additional Responsibilities
- To perform duties of a similar nature as required and directed by Management.
- Our employees matter. As a people-focused business, we work hard to provide meaningful rewards and development opportunities for our employees, recognizing performance, and creating a supportive working environment for them, wherever they are based.
- Vibrant culture. We are committed to a diverse and rich culture, welcoming people from all walks of life. Our long-standing commitment to diversity and inclusion empowers us to bring our authentic selves and unique differences to work every day.
- Socially responsible. We want to minimize our products' impact on the environment and help create positive journeys worldwide. We do this by creating the best products using the most sustainable and innovative materials, methods, and models.
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