Sales Associate

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Join 180 Smoke! We take pride in our team’s deep product knowledge, hands-on expertise, and commitment to delivering an unmatched customer experience. If you're a passionate retail professional looking to grow with an industry-leading Vape brand, we’d love to hear from you!

As a Sales Associate, you’ll be the first point of contact for both new and returning customers. Your goal is to deliver a welcoming, informative, and exceptional retail experience.

What You’ll Do

• Greeting and welcoming new vape clientele and long-time customers, providing personalized consultations to understand their vaping needs and preferences
• Recommend products tailored to individual requirements while educating customers on features, usage, and maintenance of vaping devices
• Demonstrate product functionality, offer tastings where applicable, and share personal vaping insights to assist in decision-making
• Efficiently manage multiple customers at once while maintaining a high standard of service
• Open and close the store punctually, following proper procedures
• Answer customer questions/concerns in person and via phone
• Respond to customer inquiries in person and over the phone, including taking orders for curbside pickup where applicable
• Maintain the store’s appearance, atmosphere, and cleanliness to create a consistent and inviting retail environment
• Support daily operations, including organizing inventory, receiving shipments, and practicing FIFO (First-In, First-Out) merchandising
• Adhere to all loss prevention and safety protocols
• Periodically conducting inventory counts and/or inventory cycle counts
• Frequently checking for email communication while on shift to ensure all messages from the corporate team or store leadership team are accounted for
• Utilizing in-store communication where shift overlap is not possible to ensure other team members are equally informed on in-store developments

Who You Are

• Team player with the ability to utilize technology effectively and engage with customers to meet goals
• Previous experience working in a customer focused environment
• Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
• Able to handle customer interactions professionally
• Previous experience with vapor products (e-cigarettes or herbal vaporizers) is an asset

What We Offer

• Commission pay on top of your hourly rate
• Regular contests where you can win prizes
• Employee discount: 20% off everything!
• Opportunities to develop and grow into management positions
• An opportunity to learn about the world of vapes
• Corporate membership rates at Goodlife Fitness
• Exclusive entertainment and lifestyle discounts, gift card rewards, enhanced insurance benefits and other value-added perks through Perkopolis

This is an existing vacancy.

Please note: For compliance reasons, we only accept applications from applicants who are 19 years or older.

We appreciate your interest in joining our team! While we’d love to connect with everyone, we’ll be reaching out only to those selected for the next steps.

At 180 Smoke, we’re proud to cultivate a culture of inclusion, respect, and accessibility. We’re committed to providing a recruitment process that meets the needs of all applicants, in accordance with the AODA. If you require accommodations at any stage of the hiring process, please let us know — we’re happy to support you.

Job Type: Part-time

Pay: From $17.20 per hour

Benefits:

• Store discount

Application question(s):

• What is your availability?

Work Location: In person