Sales & Customer Service Executive

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Job Title: Sales & Customer Service Executive

Job Description:

Location: West Curragh, Naul, Co. Dublin (Eircode: K32 YV74)

We are looking for a driven and enthusiastic Sales & Customer Service Executive to join our growing team. This role is ideal for someone who thrives in a fast-paced, customer-facing environment and is passionate about converting inquiries into sales. You'll play a key role in delivering exceptional customer experiences, supporting day-to-day sales operations, and helping drive business growth.

Please note: there is an unlimited commission bonus available, meaning that for the right candidate the take home pay will be significantly higher than the base salary.

Key Responsibilities:

Product Expertise: Be passionate and knowledgeable about the products we offer, including Sheds, Garden Rooms, Stoves, Fireplaces, Pop-Up Gazebos, Bespoke Garden Sheds, and Garden Furniture. Full training will be provided.

Customer Engagement: Provide quotations, process payments, answer phones, greet customers, and reply to email inquiries.

Sales Support: Assist in the management of company social media pages, respond to messages, call-back requests, and all sales inquiries. Help process and manage online sales orders, ensuring timely fulfillment.

Order Management: Ensure all sales/orders are processed accurately and on time. Coordinate with the shipping department to facilitate smooth delivery of products to customers.

Customer Relationship Management: Act as the primary point of contact for both new and existing customers, building long-term relationships through professional, helpful, and responsive service.

Social Media Management: Support the management of social media pages by posting content, engaging with followers, and handling customer inquiries through these channels.

Team Collaboration: Work closely with the wider team to meet individual and company sales targets. Support internal processes and contribute to a smooth, organised operation.

Working Hours: Flexible 30 to 40 hours per week, including 10am to 2pm on Saturdays.

What We’re Looking For:

Strong communication and interpersonal skills with a confident sales approach.

A proactive mindset with the ability to multitask and prioritise.

A positive, customer-first attitude.

Basic knowledge of social media platforms and online sales tools.

Comfortable working independently and collaboratively.

Flexibility to work weekends as required.

Join our team and contribute to our commitment to providing top-quality products and exceptional customer service!

Job Type: Full-time

Pay: €30,000.00-€33,000.00 per year

Benefits:

• Employee discount
• On-site parking

Application question(s):

• Have you access to private transport?

Experience:

• Sales: 2 years (required)

Work Location: In person