Sales Executive/Customer Service

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Key Responsibilities:

• Develop and manage business opportunities focused on the Canada import/export market
• Build relationships with Canadian clients, agents, and partners
• Handle full sales cycle – lead generation, quoting, negotiation, and closing
• Provide tailored logistics solutions to meet customer requirements
• Manage end-to-end customer service, ensuring timely responses, shipment updates, and issue resolution
• Coordinate with international operations, documentation, and billing teams
• Maintain CRM data, track performance, and report to management regularly

Requirements:

• Minimum 2 years of experience in freight forwarding sales and customer service
• Prior experience handling or working with Canadian clients preferred
• Strong understanding of international logistics, customs, and Incoterms
• Excellent communication skills
• Ability to manage overseas client communication effectively via email, phone, and virtual meetings
• Proficient in Microsoft Office and CRM tools
• Must be based in Ludhiana or willing to relocate

Job Types: Full-time, Permanent

Pay: ₹40,000.00 - ₹50,000.00 per month

Benefits:

• Provident Fund
• Work from home

Language:

• English (Required)

Work Location: Remote