Sales Operations Manager

SalesOps Manager

About Viamo

Mobile technology is revolutionizing how organizations engage with their end-users. More than 96% of the world's population has access to a mobile phone, meaning it is now possible to reach nearly every single person on the planet. Yet 3 billion people living in emerging markets still lack access to relevant, timely, and engaging information in their local languages, and their voices remain underheard. The organizations that serve them lack the technology and capacity to reach them, and many are unaware of the power of mobile technology to meet their organizational goals.

Viamo connects individuals and organizations using digital technology to make better decisions.

With more than 11 million people reached in 2019 alone, we are well on our way to meeting our goal of reaching 50M people annually by 2023.

About the role

You will be our global Sales Operations Manager. You will design & manage Viamo's sales team tools, and in particular our CRM, ensuring that all of our internal processes and tools remain up to date and accurate. You are a self-starter, an excellent communicator, and are extremely organized and reliable. You are comfortable and have experience working across different platforms, and are a quick learner.

Key Responsibilities

• Manage Viamo's internal sales team tools, identifying and coordinating improvements to ensure they are consistently updated. These currently include:
  • HubSpot CRM
    • Lead CRM Strategy:

• Define and execute a strategic roadmap for CRM system improvements, aligning with the organization's sales goals and evolving business needs.
• Own CRM-related data reporting processes, including the development of HubSpot dashboards to create data for decision-making
• Monitor emerging trends and tools in CRM technology and lead adoption to maintain cutting-edge capabilities.

• Enhance User Experience and Adoption:

• Conduct regular onboarding & training sessions to maximize CRM adoption and ensure compliance with best practices across regions and teams.
• Gather user feedback to continuously refine and enhance the CRM interface and workflows.

• Implement Robust Data Governance Policies:

• Establish clear data hygiene standards to ensure CRM data integrity, completeness, and security.
• Automate and optimize data entry and maintenance processes to reduce manual effort and errors.
• Ensure all information entered in HubspotCopper is up to date and accurate for all countries by performing weekly and monthly audits.

• Lead CRM Integrations:

• Oversee integration efforts between HubSpot and other tools such as Gong.io, Google Data Studio, Excel, Google Suite, Wordpress, etc..
• Work closely with internal and external stakeholders to troubleshoot and resolve CRM-related issues.

• Continuous Improvement:

• Regularly audit CRM-related processes to identify inefficiencies and recommend corrective measures.
• Benchmark CRM performance metrics against industry standards to ensure high effectiveness.

• Gong.io
  • As with HubSpot, define and execute a strategic roadmap to maximize Gong's adoption, analysis and reporting capabilities, and support for Sales coaching and learning
• Sales Processes & Resources
  • Support the design and dissemination of scalable sales operations processes and resources, as determined by the Director of Sales Operations
  • Prepare and continually improve recurring presentations such as the Sales Leadership meeting, Bookings Day, Sales Card, etc. Prepare
  • Develop and update additional Sales resources as required

• All other Sales supporting duties as required

Key Performance Indicators

• CRM and tool adoption and completion
• Team achievement of quarterly Bookings targets
• Team achievement of 80% of reps over 80% of Bookings targets
• Timely and quality achievement of Quarterly Key Results

Team and Reporting Structure

• Reports to the Director of Sales Operations

Location

• Flexible (time zone GMT to GMT +5hrs desirable).

Profile

Required

• Bachelor's degree.
• At least 3 years of experience in administrative operational tasks in any combination of: social enterprise, INGO, mobile network operator, ICT4D, start-up.
• Excellent verbal and written communication skills in English and an ability to communicate clearly with a range of people from diverse backgrounds and cultures.
• Demonstrated self-management/entrepreneurial skills, adaptability, and resourcefulness.
• Experience managing CRM systems, ideally using HubSpot as an admin
• Experience using Google Drive, Excel, Powerpoint, and their Google Suite equivalents
• Experience with data reporting & analysis for presentations and learning

Desirable

• Experience living and working in a Viamo country in Africa or Asia.
• Excellent written and oral communication skills in French.
• Experience using Gong.io
• 1-2 years B2B sales experience

Viamo is an Equal Opportunity Employer. We value diversity and encourage applications from all candidates. We believe that diverse perspectives help our teams to create innovative solutions and understand our global clients' needs. In alignment with our values, we are committed to recruiting and retaining a diverse global workforce without discrimination.

Apply now with a CV and a short cover letter. Please note that interviews will be done on a rolling basis and only shortlisted candidates will be contacted.