Sales Representative

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About the role

This senior, customer-facing role leads the Limerick window blinds team, with full ownership of the customer journey from first contact through installation and after-sales care. The successful candidate will be a hands-on leader who loves solving customer problems, managing detail, and setting high standards for service and quality.

About ACMEblinds

ACMEblinds is Ireland’s favourite window blinds company, proudly Irish and family-run for over 70 years. Everything is manufactured in Ireland, and we are known for offering the best window blinds on the market, combining high-quality hardware, the latest technology and one of the widest ranges of fabrics at everyday better-value prices. Our extensive range includes roller, vertical, Venetian, Roman, and motorised blinds, as well as awnings, plantation shutters, and custom-printed blinds, all bespoke and expertly made for each window, professionally fitted.

Key responsibilities

• Lead and support the Limerick blinds team to deliver an exceptional customer experience at every stage.
• Take full ownership of the customer journey, from enquiry and in-home consultation through ordering, installation and after-sales service.
• Conduct in-home visits to customers, advising on suitable made-to-measure blinds and related solutions (full product training provided).
• Ensure all orders are accurately specified, measured and processed, with meticulous attention to detail on product, fabric, sizes and special requirements.
• Coordinate with manufacturing and installation teams to ensure timely and high-quality installations.
• Handle customer queries, complaints and warranty issues promptly, professionally and with a focus on fair, long-term solutions.
• Monitor and improve local service standards, customer satisfaction and repeat/referral business.
• Maintain accurate records, documentation and administration to support smooth operations and reporting.

Skills and experience

• Minimum 10 years’ customer service experience in Ireland, ideally in a hands-on, customer-facing role.
• Experience working with a made-to-measure or custom-made product (e.g. interiors, kitchens, wardrobes, windows, joinery) is highly desirable.
• Previous window blinds experience is not essential – full training on all ACMEblinds products, systems and processes will be provided.
• Strong leadership abilities with the confidence to set standards, coach team members, and lead by example.
• Excellent administration and organisational skills, with a strong focus on accuracy and follow-through in all order processing.
• Outstanding communication and people skills, with the ability to build trust in customers’ homes and over the phone.
• A strong sense of ownership and accountability for the overall customer experience and outcomes.

Requirements

• Full, clean Irish driving licence (a fully expensed company vehicle is provided with the role).
• Comfortable travelling to customer homes across Limerick and the surrounding areas.
• Eligibility to work in Ireland on a full-time, permanent basis.
• Be living in Limerick

What we offer

• A leadership role with one of Ireland’s best-known and most trusted blinds brands.
• Comprehensive training on ACMEBlinds’ full product range, including blinds, shutters, awnings and custom printed solutions.
• Fully expensed company vehicle, plus all tools and support needed to succeed in the role.
• A competitive package with real scope to grow the business and your career within a long-established, proudly Irish manufacturer.

If this sounds like you, please apply with your CV and a brief cover note outlining your relevant customer service experience and why you would be a great fit to lead the Limerick team.

Skills:
People Skills Attention to detail Excellent Customer Service Self Motivated and able to work on own Initiave

Benefits:
Company Vehicle Flexitime Mobile Phone Paid Holidays Pension Fund Performance Bonus

Job Type: Full-time

Pay: €40,000.00-€59,793.47 per year

Benefits:

• Bike to work scheme
• Company pension
• Employee discount

Work Location: In person