Sales Representative / Customer Service

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Job Responsibilities

In this role as a Customer Service Specialist, you will have impact through the below tasks and responsibilities:

• Actively seeks information to understand customer’s circumstances, problems, expectations and needs, for the purpose of resolving customer inquiries/issues.
• Shares and/or conveys routine and non-routine information to customers, regarding their account(s), maintaining a professional demeanor in all situations.
• Maintains, updates and monitors customer account information.
• Interacts with customers to provide information in response to routine and non-routine inquiries (telephone, email, mail, etc.) about products or services.
• Resolves moderately complex to complex incoming customer requests.
• Maintains product knowledge to confirm and discuss information for products and/or product features, along with benefits/consequences of an action/request made by a customer/agent.
• Researches and resolves customer complaints to ensure customer satisfaction and retention. Documents processes used to correct issues.
• Responds to correspondence, complaints and information requests via telephone, e-mail, fax, regular mail, or in person.
• Utilizes computerized system for tracking, documenting questions/responses, information gathering and/or troubleshooting.
• May be responsible for the processing of transactions on customers’ accounts. Transaction processing may be specified by authority/guidelines.

Minimum Qualifications

• At least a high school diploma or equivalent
• Some related customer service experience is required
• Exceptional verbal communication skills
• Strong attention to detail and ability to multi-task efficiently
• Must be able to work a shift between the hours of 8:00 am – 5:00 pm, Monday-Friday
• $13/hr to $15/hr depending upon experience

Ideal Qualifications

• Prior call center experience is a plus, but not required
• Strong computer skills, Keyboard functions and Microsoft Office Knowledge a must

What to Expect

• Focused one-on-one meetings with your manager
• Ongoing opportunities for development and learning
• Working in a fast-paced environment in our Newport, KY Warehouse
• Small company feel with a focus on meeting customer’s needs today and also well into the future

Work Remotely

• No

Job Type: Full-time

Pay: $13.00 - $15.00 per hour

Benefits:

• On-the-job training
• Paid time off

Education:

• High school or equivalent (Required)

Work Location: In person