Sales Specialist

Would you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees around the world. We live by our values – trust and be trusted, achieve together, renew with courage. Together we can renew the everyday, for a future beyond fossils!

Learn more about us as a workplace upm.com/caree r s

We are now looking for a Salesforce & Sales Process Specialist to join our Pulp Sales organization. This is a 6 months fixed-term position, located in Helsinki, Finland.

What you will do

You will support the rollout and continuous development of Salesforce and help improve and standardize sales processes. Your work will enable better collaboration, scalable growth, and consistent, high-quality support for customers - strengthening UPM’s reputation as a reliable partner in global markets.

Your Key Responsibilities:

Salesforce Development & Support

• Deliver end-user support and training on Salesforce features and best practices.

• Support the rollout of the customer portal

• Ensure timely resolution of all RUN-related Salesforce incident tickets

• Maintain and update Salesforce dashboards (e.g., Annual Planning, Content Dashboards, Sales Dashboard)

Data Management & Governance

• Support customer data quality activities in CRM (monitoring, improving)

• Conduct the annual CRM data cleaning process to maintain data integrity

• Improve documentation and definitions of data assets and CRM-related attributes

Change Management, Tool & Process Ownership

• Support implementation of new tools, systems, and processes within the Sales organization

• Act as a liaison for cross-functional coordination on process improvements and system integrations

• Manage Salesforce dashboards and reporting tools to provide actionable insights for Sales leadership

• Support creating and maintaining process descriptions and documentation

Collaboration & Communication

• Work closely with Salesforce Solution Owner, Salesforce end-users and IT stakeholders to ensure progress on ongoing priorities

• Participate in regular reviews and updates of sales-related documentation and templates

• Contribute to continuous improvement and innovation in sales processes and tools
  

Who you are

• You have an understanding of CRM systems (Salesforce or other CRM experience required)

• You have excellent communication and collaboration skills across teams

• You have ability to manage change initiatives and deliver end-user training

• You have experience in data governance and process improvement

• You have analytical mindset with skills in dashboard management and reporting

This is what we offer to you

• A meaningful job: We have an inspiring purpose “We renew the everyday for a future beyond fossils”. Our work is impactful and transformative.

• A caring community: Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees.

• Development opportunities: We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth.

• Responsible employer: Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas, from climate change mitigation to enhancing biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves.

Learn about our Rewarding and our Ways of working >

Additional information

Please apply and attach your CV and cover letter by January 18, 2026 . Please note that we accept only applications submitted through our online application system. We begin reviewing applications as they are received, and you may be contacted before the application deadline.

For support with submitting your application, please contact the HR Service Center at careers@upm.com or tel. +358204146600.

A security background check may be performed for those selected to UPM positions, in accordance with the company recruitment guidelines and the Security Clearance Act 726/2014.

UPM is a material solutions company, renewing products and entire value chains with an extensive portfolio of renewable fibres, advanced materials, decarbonization solutions, and communication papers. Our performance in sustainability has been recognized by third parties, including EcoVadis and the Dow Jones Sustainability Indices. We operate globally and employ approximately 15,800 people worldwide, with annual sales of approximately €10.3 billion. Our shares are listed on Nasdaq Helsinki Ltd.

UPM – we renew the everyday

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