Sales Support Administrator

With our continued expansion and ambitious growth plans for 2025 and beyond, Express Spares are looking to add a Sales Support Administrator to our team.

Role Purpose

This is a multifunctional role that will demand regular interaction at all levels with internal and external customers. The primary purpose of the Sales Support Admin is to provide support to the Sales Team and customers regarding new enquiries and their current orders.

This is a vital role within the company that will ensure that the Sales, Customer Service and Technical Sales functions operate at maximum efficiency while supporting the business demands of the Company.

Key Responsibilities

• Providing a “Go To” point of contact for any internal Sales related enquiry
• Building strong relationships and ensuring that there is effective communication channels with both internal and external customers
• Managing incoming customer enquiries and assist the Sales Team with daily Sales administration activities; logging enquiries and assisting Sales Team creating quotations by giving them relevant important information
• Assisting Strategic Sales & Marketing Manager and Sales Team Lead in the implementation of the company's sales strategy
• Management of any countersales, collections and customer/supplier visits
• Working closely with the Supply Chain Manager and Operations Team Lead to manage & maintain the accuracy of the existing customer order and backorder logs, returns and core returns pending, raising credits and communicating to customers as required
• Working closely with the Sales Team and Account Managers on proactive management of customer accounts and setting up new accounts
• Customer data entry & maintenance of accurate records, managing and maintaining customer data in our ERP, CRM and on our VOIP system
• Chasing ETAs for our customers for items sent with our delivery vans and delivery partners
• Chasing suppliers for ETA for purchase orders and ensure that all Sales Orders are updated with shipment info and ETAs
• Approving sales orders and making credit control decisions etc.
• Highlighting potential issues of stock levels to meet customers' orders
• Liasing with suppliers and service providers to resolve issues
• Support the team and executives in scheduling meetings, organising calendars, agendas, assist travel & itinerary planning, cover for phones etc.
• Any other reasonable duties which may be required by management from time to time

Job Types: Full-time, Permanent

Pay: From €33,000.00 per year

Schedule:

• Monday to Friday

Experience:

• Sales support: 2 years (preferred)
• B2B sales: 2 years (preferred)
• Administrative: 1 year (preferred)

Work authorisation:

• Ireland (required)

Work Location: In person

Application deadline: 01/12/2024
Expected start date: 16/12/2024