Sales Support Assistant

Job Title: Sales Support Assistant

Company background:

We are a reputable and well-established brand who are driven by providing excellent customer service and offer industry leading products to a growing customer base which has been established over a 15-year tenure. Our family run business is the trusted choice for premium event products. Our customers may be preparing to host a big occasion; working at a festival; or exhibiting their products at a national event.

Job description:

The Surf & Turf Sales Support Assistant is to work as part of the sales team in an administrative role. You will support the sales team with sales completions, arranging deliveries liaising with the customer and courier accordingly and providing after sales support. You will process online orders and answer customer queries through phone, email, online chat and social media. You must have excellent customer service skills, be able to use a computer and the relevant software packages, of which training will be provided. You must be able to use your initiative, work well with others and build good relationships with other departments.

Duties and key responsibilities:

• To support a positive customer experience
• Process orders that are ready for dispatch by creating the goods out note and shipping label for the warehouse
• Send aftercare information to the customer
• Answer basic email customer enquiries and process small sales
• Process online orders
• Answer customer enquiries through the online chat, Instagram and Facebook in a timely manner
• Admin support to sales team

Requirements and skills:

• Excellent customer service skills
• Clear and concise verbal and written communication skills
• The ability to use a computer and basic IT skills
• Understanding of the full range of products and services o ered and how these will suit our wide ranging customer base, of which training will be provided
• Clear understanding of company policies (including external and internal)

Personal traits:

• Strong attention to detail
• Effective communication skills
• Good problem solving and organisational skills
• Able to complete tasks in a timely manner and work under time constraints
• The ability to work well with others, demonstrating loyalty and commitment to the organization and team

Surf & Turf Instant Shelters Ltd Unit 7 Tatton Court, Kingsland, Warrington, WA1 4RR 01925 819608 info@surfturf.co.uk

Job Type: Full-time

Pay: £23,000.00 per year

Benefits:

• Casual dress
• Company pension
• Cycle to work scheme
• Employee discount
• Free parking
• On-site parking

Schedule:

• Monday to Friday

Work Location: In person

Reference ID: Sales Support Assistant