Sales Support Representative

Black Box is hiring a Sales Support Representative with Italian language skills to support the Sales Team and Black Box customers!

Location: Utrecht Office

Type: Permanent

Start Date : ASAP

Primarily Roles & Responsibilities

• Support the transactional business of the Sales team by raising quotes and processing RMA, using our internal database system
• Follow up on outstanding quotes and customer callbacks
• Keep and maintain consistent and accurate records in the database following customer contact
• Handle all general and order-specific customer enquiries within the account base, ensuring accuracy and orders shipped on time.
• Liaising with the EMEA Operation team to ensure accurate lead times and delivery schedules are communicated to customers.
• Maintain a high level of inter-departmental and customer/supplier communication.
• Provide administrative support to the Sales team as required
• Backlog control, solve logistics issues & queries, dummy/demo orders, export compliance
• Any other function as deemed necessary by the Management Team

Skills, Knowledge, Abilities

• Excellent telephone manners, communication and negotiation skills.
• Fluency in one of the local languages, Italian as well as excellent English, both orally and in writing.
• Customer services (internal and external) skills.
• Must be PC Literate – MS Word, Excel, Outlook, databases, (pref) SAP Fiori
• Systematic, methodical approach with good organisational skills
• A tenacious and proactive approach to work
• Diligent and detail-focused
• Ability to work to deadlines

Education/Experience Requirements

• You finished your relevant education and have at least three (3) years of work experience.
• You have solid experience in an administrative role (essential)
• You have solid experience in a customer-focused role (desirable)
• You are proactive, take initiative and are a self-starter

Supervisory Responsibility

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