Sales Support Specialist (U.S. & Canada)

Job description

Are you a motivated and results-driven individual with a passion for sales and the life sciences industry? Norgen Biotek, a leading global provider of innovative solutions in the field of life sciences, is seeking dynamic Sales Personnel to join our growing team.

As a Sales Support Specialist at Norgen Biotek, you will play a crucial role in driving business growth and establishing strong customer relationships.

*Please note: pay will be commensurate with experience*

Responsibilities:

• Weekly travel between office locations in Thorold, Ontario and Niagara Falls, New York.
• Conduct market research to identify potential customers and target markets within the life sciences industry.
• Generate new leads and qualify prospects through outbound prospecting activities, including cold calling, email campaigns, and social selling.
• Collaborate closely with the sales team to develop and execute strategic sales plans to meet and exceed targets
• Build and maintain a strong sales pipeline by accurately tracking activities, opportunities, and customer interactions in CRM systems.
• Stay updated on industry trends, competitor activities, and product knowledge to effectively position Norgen Biotek's offerings.
• Provide exceptional customer service and support, ensuring customer satisfaction throughout the sales process.
• Handling administrative tasks such as generating quotes and processing orders
• Additional tasks as directed by the supervisor or manager

Qualifications:

• An undergraduate degree or college diploma is required in either the business field or life science field (Molecular Biology, Biotechnology, Biochemistry, Genetics, etc.) is required for this role.
• U.S./Canadian work authorization is required for this role.
• 6 months to 1 year of relevant experience (customer service/sales) is required.
• Familiarity with Google Suite, Microsoft Office, and CRM tools would be an asset
• Strong written and oral communication
• Willingness to learn
• Ability to adapt to changing environment
• Excellent interpersonal skills
• Ability to engage and build relationships with customers
• Detail-oriented and able to stay focused for extended periods

Join our innovative team at Norgen Biotek, where you will have the opportunity to make a significant impact in the field of life sciences. We offer a competitive salary, benefits package, and career growth opportunities. If you are driven by success and eager to contribute to advancements in life sciences, apply now to be considered for this exciting career opportunity!

We thank all applicants for their interest, but only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: From $20.00 per hour

Expected hours: 40 per week

Benefits:

• Company events
• Dental care
• Extended health care
• On-site parking
• Paid time off
• RRSP match
• Vision care

Flexible language requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• Bachelor's Degree (required)

Experience:

• Customer service: 1 year (required)
• Sales: 1 year (preferred)

Work Location: In person