Sales/Customer Service

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About the Company

Rent My Bike specialises in adventure activities and rental services, delivering seamless travel and leisure solutions to customers.

We are expanding our team and looking for dynamic, result-driven individuals who can manage both sales conversions and customer experience efficiently.

Role Overview

This is a dual-role position requiring strong sales acumen along with basic customer service skills. The candidate will be responsible for handling inbound and outbound leads, converting inquiries into bookings, and ensuring a smooth customer journey from first interaction to post-service follow-up.

This role is ideal for someone who is target-oriented, persuasive, and thrives in a fast-paced environment.

Key Responsibilities: Sales (Primary Focus – High Priority)

• Handle incoming leads via calls, WhatsApp, website, and social media platforms
• Convert inquiries into confirmed bookings through effective communication and persuasion
• Maintain a strong follow-up system to maximise the lead-to-sale conversion ratio
• Achieve and exceed monthly sales targets and revenue goals
• Upsell premium packages, add-ons, and group bookings
• Maintain proper lead tracking in CRM systems
• Coordinate with the marketing team for campaign-based lead handling

Customer Service

• Assist customers with booking, rescheduling, and special requests
• Ensure a smooth pre-booking and post-booking experience
• Handle customer concerns, complaints, and feedback professionally
• Build strong customer relationships to encourage repeat bookings and referrals

Key Skills & Requirements

• Proven experience in sales, tele-sales, or travel/hospitality industry (preferred)
• Strong communication and negotiation skills (English + Hindi required; additional languages are a plus)
• Ability to handle high-volume leads and multitask efficiently
• Target-driven mindset with a “closure-first” attitude
• Familiarity with CRM tools, WhatsApp Business, and online booking systems
• Strong problem-solving and customer-handling skills
• Willingness to work in a fast-paced, high-pressure environment

Performance Metrics (KPIs)

• Lead conversion rate
• Monthly revenue targets
• Average response time to leads
• Customer satisfaction and feedback ratings
• Upselling and cross-selling performance

Compensation & Benefits

• Fixed Salary + Attractive Incentives (Performance-Based)
• High earning potential for top performers
• Growth opportunities within sales and operations teams
• Exposure to luxury hospitality and tourism industry

Incentive Structure (Indicative)

• Incentives based on monthly sales targets achieved
• Additional bonuses for:
• High-value bookings
• Group/corporate closures
• Consistent top performance

Who Should Apply

• Candidates who are hardcore sales-oriented and confident in closing deals
• Individuals who enjoy interacting with customers and delivering great experiences
• People looking to grow in travel, tourism, and luxury hospitality sales
• People from the credit card sales and collection department

How to Apply

Interested candidates can apply by sending their resume to: info@rentmybike.co.in / +91 77188 99783

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹40,000.00 per month

Benefits:

• Paid sick time

Work Location: In person