Salesforce Admin

Hello,

FCM part of FTCG is one of the world’s largest travel management companies and a trusted partner for nationals and multinational companies. With a 24/7 reach in 97 countries, FCM’s flexible technology anticipates and solves client needs, supported by experts who provide in-depth local knowledge and duty of care as part of the ultimate personalised business travel experience.

As part of the ASX-listed Flight Centre Travel Group, FCM delivers the best market-wide rates, unique added-value benefits, and exclusive solutions.

Winner of the World's Leading Travel Management Company Award at the WTM for nine consecutive years (2019-2011), FCM is constantly transforming the business of travel through its empowered and accountable people who deliver 24/7 service and are available online and offline. FCM has won the coveted Great Place to Work certification for the fifth time! FCM Travel India is one of India’s Top 100 Great Mid-size Workplaces 2024 and the Best in Professional Services.

A leader in the travel tech space, FCM has proprietary client solutions. FCM provides specialist services via FCM Consulting and FCM Meetings & Events.

Key Responsibilities

• System Administration

• Manage day-to-day operations of Salesforce orgs including user setup, roles, profiles, and permissions.
• Maintain data quality through regular data audits, deduplication, and data management processes.
• Monitor system performance, scheduled jobs, and integrations.

• Configuration & Automation

• Configure objects, fields, page layouts, record types, validation rules, and approval processes.
• Design and implement automation using Flows, Process Builder, and Validation Rules.
• Create reports, dashboards, and analytics to provide actionable insights for business teams.

• Support & Maintenance

• Serve as the primary contact for Salesforce-related issues, enhancements, and support requests.
• Conduct regular system checks and manage release updates and sandbox refreshes.
• Document system configuration, business processes, and user procedures.

• Collaboration & Stakeholder Management

• Work with business stakeholders to gather requirements and provide scalable solutions.
• Partner with developers and architects to implement enhancements or integrations.
• Provide user training, create user guides, and promote Salesforce adoption across teams.

Required Skills & Qualifications

• Experience: 4–7 years of experience as a Salesforce Administrator in Sales Cloud, Service Cloud, or Experience Cloud environments.
• Certifications (Preferred):

• Salesforce Certified Administrator – required.
• Advanced Administrator or App Builder certifications – preferred.

• Technical Skills:

• Strong understanding of Salesforce data model, security model, and automation tools (Flows, Validation Rules, Reports & Dashboards).
• Familiarity with integration basics (email-to-case, web-to-lead, connected apps).
• Experience with user management, territory management, and case management.

• Soft Skills:

• Strong analytical and problem-solving abilities.
• Excellent communication and documentation skills.
• Ability to manage multiple priorities and work in cross-functional teams.

• Bachelor’s degree in computer science, Information Technology, Business Administration, or a related field.

Preferred Experience

• Experience supporting multi-cloud Salesforce environments (Sales + Service + Experience Cloud).
• Knowledge of Salesforce Flow orchestration, Data Loader, and change sets.
• Exposure to Agile or Scrum methodologies.

Work Perks! - What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

You will be rewarded with competitive market salary. You will also be equipped with relevant training courses and tools to set you up for success with endless career advancement and job opportunities all over the world.

Market Aligned remuneration structure and a highly competitive salary

Fun and Energetic culture: At the heart of everything we do at FCM is a desire to have fun and be yourself

Work life Balance: We believe in “No Leave = No Life” So have your own travel adventures with paid annual leave

Great place to work - Recognized as a top workplace for 5 consecutive years, which is a testimonial of our commitment towards our people

Wellbeing Focus - We take care of our employee with comprehensive medical coverage, accidental insurance, and term insurance for the well being of our people.

Paternity Leave: We ensure that you can spend quality time with your growing family

Travel perks: You'll have access to plenty of industry discounts to ensure you continue to broaden your horizons

A career, not a job: We believe in our people brightness of future. As a high growth company, you will have the opportunity to advance your career in any direction you choose whether that is locally or globally.

Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!

Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.

We value you...

Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone. We encourage you to come as you are; to foster inclusivity and collaboration. We celebrate you.

Who we are...

Since our beginning, our vision has always been to open up the world for those who want to see.

As a global travel retailer, our people come from all different backgrounds, and our connections spread to the far reaches of the globe - 20+ countries and counting! Together, we are a family (we call ourselves Flighties).

We offer genuine opportunities for people to grow and evolve. We embrace new experiences, we celebrate the wins, seize all opportunities, and empower all of our people to find their Brightness of Future.

We encourage you to DREAM BIG through collaboration and innovation, and make sure you are supported to make incredible ideas a reality. Together, we deliver quality, innovative solutions that delight our customers and achieve our strategic priorities.

Irreverence. Ownership. Egalitarianism

#LI-YS1#FCMIN#LI-Onsite