Scheduler/Office Assistant

Become part of a team that positively impacts the lives of our clients and their families. If you're looking for a career that offers professional growth, a supportive work environment with strong team morale and camaraderie, a team that collaborates to drive company growth and success, and allows our clients to age comfortably in their homes while maintaining independence, Exceptional Senior Care is the perfect fit for you. Our Schedule Coordinator will be instrumental in our daily operations, ensuring our clients receive the necessary care from our caregiving team. Individuals who enjoy organizing schedules, maintaining records, solving problems, and delivering exceptional customer service are invited to apply.

General Duties and Responsibilities but not limited to:

• Maintain all scheduling of caregivers and respond to situations where scheduling conflicts, emergencies and/or “call-outs” arise. The company schedule must be complete 2 weeks before the following month.
• Select, schedule, and coordinate caregivers based on assessment and care plan information for new and existing clients. Maintains appropriate gross profit margin for each case.
• Manages workload based on goals, initiative, and prioritization.
• Communicate timely and positively any caregiver changes and updates to the schedules ahead of the scheduled time, with the client/family.
• Track and record in company software for all scheduling changes.
• Accept on-call duty averaging two weeks per month and as directed by supervisor.
• Communicate and provide input to the internal staff on hiring needs on a regular basis.
• May assist in keeping caregiver files up to date, including tracking expirations of any licensing, insurance, etc. in computer software. Collects new documents as directed, notifies supervisor when new documents cannot be obtained.
• Audits timecards on a regular basis to ensure hours match scheduled hours.
• Demonstrate an ability to identify and solve problems; uses initiative and good judgment to reach quality decisions.
• Coordinate shift back-fill activities in the event of caregiver tardiness or absences.
• Act as point of contact with client family regarding schedules.
• Maintain an excellent rapport with clients and caregivers and effectively promote positive interpersonal relationships.
• Works in conjunction with supervisor in resolving complaints, incidents, and injuries.

What We’re Looking For Our Scheduler/Office Assistant to Have:

• High School Diploma or equivalent (GED) is required, Associate’s degree preferred
• Previous experience in customer service preferred
• Minimum of one year in a staffing/scheduling/logistics position preferred
• Knowledge of general home care/healthcare staffing preferred
• Excellent organization and communication skills
• Quick-thinking and astute decision-making skills
• Team player, excellent verbal and communication skills, adaptable in different situations, possesses excellent client interaction skills, able to multi-task and work independently
• Must have experience using telephones with multiple lines, multi-task on several calls and maintain professionalism and patience within a fast-paced environment
• Excellent problem-solving and creative-solution abilities

Job Type: Full-time

Pay: $18.00 per hour

Expected hours: 40 – 50 per week

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Application Question(s):

• Do you have a reliable transportation?

Experience:

• Customer service: 1 year (Required)

Ability to Commute:

• Ann Arbor, MI 48104 (Required)

Work Location: Hybrid remote in Ann Arbor, MI 48104