Scheduling Coordinator

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About Us

AMASA Logistics Inc. is a fast-growing provider of dumpster rentals, site clean-up, landscaping, and outdoor services in North Florida. We’re committed to efficiency, professionalism, and delivering clean, presentable construction sites to our builder partners. With over $200,000 in equipment and a reputation for responsive service, we’re looking to grow our team with a reliable and organized administrative assistant.

Position Overview

We are seeking a detail-oriented and highly efficient Scheduling Coordinator to manage the critical scheduling functions for our organization. This dynamic role involves two primary responsibilities: coordinating and dispatching urgent, one time field service work orders, and meticulously planning and tracking all long-term recurring maintenance jobs for our clients using Housecall Pro. The ideal candidate will possess exceptional organizational skills, strong conflict resolution abilities, and proven expertise with scheduling software.

Key Responsibilities

• Work Order Management (Housecall Pro): Coordinate, schedule, and dispatch service technicians for all incoming service requests and one time field service work orders using the Housecall Pro system.
• Recurring Maintenance Scheduling: Create, manage, and maintain the complex schedule for all recurring client maintenance jobs (e.g., weekly/monthly site visits), ensuring contracts are serviced on time and resources are allocated appropriately.
• Route Optimization: Strategically plan and optimize technician routes and daily schedules to minimize travel time and maximize service call capacity for both routine and urgent jobs.
• Communication & Customer Service: Serve as the primary point of contact for service appointment inquiries, proactively communicating ETAs, schedule changes, and confirmations to customers.
• Conflict Resolution: Identify and resolve scheduling conflicts promptly and professionally, especially those involving overlap between recurring and urgent jobs.
• Data Integrity: Accurately enter, update, and maintain customer, job, and service data within Housecall Pro and other relevant systems.

Qualifications

• Experience: Proven experience in a high-volume scheduling, dispatching, or administrative role (minimum 1 year preferred), ideally within a field service or logistics environment.
• Software Proficiency: Demonstrated proficiency and experience utilizing Housecall Pro is highly preferred. Experience with other field service management/CRM software is acceptable.
• Organizational Skills: Exceptional organizational and time-management skills with a keen eye for detail required to manage highly repetitive schedules.
• Communication: Excellent verbal and written communication skills suitable for professional correspondence and clear technician instructions.
• Technology Skills: Proficiency in Microsoft Office Suite (Outlook, Excel).
• Work Ethic: Ability to work independently, manage multiple critical tasks simultaneously, and thrive under pressure.

Compensation & Benefits

• Competitive hourly wage/salary, paid biweekly.
• Comprehensive Benefits Package
• Health insurance
• Vision insurance
• On-the-job training
• Opportunities for advancement
• Work with a team committed to quality and professionalism.

Job Type: Full-time

Work Location: Remote

Job Type: Full-time

Pay: $15.00 per hour

Work Location: Remote