Security Monitoring Operator - SCC

You’re open to a change of direction and a new challenge.

Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.

In this role, you'll:

Join a passionate, forward thinking, friendly team who are supportive and who take pride in working together and providing positive customer generated outcomes for all commuters.

In your role as Security Monitoring Operator, you will contribute to the creation of a safe and secure environment for customers and staff, ensuring passenger safety, preventing equipment damage and theft to assist in improving the customer experience and the overall operations of Sydney Trains.

Detect and report incidents using surveillance equipment on the rail network to assist in creating a safe and secure environment for customers and staff.

Utilise technical surveillance and communication equipment to maintain a high standard of safety and security on the rail network and to assist in the protection of revenue and property.

Provide accurate and timely security information to all stakeholders to improve customer experience and to comply with procedural and legislative guidelines.

Permanent Full time opportunity located in Alexandria, working in a 24/7 rotating shift roster, your team will be supporting the network during normal operations and incidents or emergencies through pro-active CCTV monitoring.

For more information on this position and business unit, view the role description and information pack.

About you

To be successful in this position you will be a customer centred individual with excellent communication skills and genuine interest in contributing to the creation of a safe and secure environment for staff and passengers alike. You will be able to demonstrate:

• Ability and enjoyment in collaborating in a large team, engaging with a wide audience and multiple stakeholders to meet organisational objectives.

• Successful completion or willingness to complete the Security Monitoring Operator training program and specialised on the job training.

• Demonstrated ability to work under pressure in a high volume and dynamic CCTV control room environment.

• Experience working with electronic security systems, including CCTV and associated software applications.

• Ability to use personal computers and related CCTV software programs; or expertise monitoring CCTV cameras. Any previous experience monitoring security cameras or any security systems is an added advantage for this role as is a security background.

• Proven capacity to provide high quality customer service in a large and complex transport system.

• Working in incident support you may be confronted with upsetting or unwelcome content /vision. Please strongly consider this aspect before applying.

• NB: While we are advertising this opportunity prior to Christmas interviews will be conducted in the New Year (approx. mid-late January 2025)

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

At Sydney Trains, our rail services keep Sydney moving by putting our customers at the centre of everything we do. We work with our local communities to deliver safe, timely and efficient rail services 24 hours a day, seven days a week.

Our trains and network are evolving to meet the needs of our customers now and well into the future. We’re continuing to integrate technological innovations that help us deliver a smarter and more sustainable network.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

This role is hybrid-friendly, meaning you can mix in-person days at your team’s home base location with remote days.

What are you waiting for…? Connect with us. Apply now!

Applications close: 11:59 pm Tuesday, 10 December 2024

For more information about this role, please contact CHRISTINE.STENZEL@TRANSPORT.NSW.GOV.AU.

People living with disability are supported throughout the recruitment process and at work. Visit Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us.

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