Senior Account Manager

In Collaboration, We Are Hiring!

#Senior Account Manager
Location: Philippines
Full-time Opportunity

Are you a skilled professional with a passion for solving technical challenges and delivering exceptional customer service? Join a global leader in video conferencing and collaboration solutions and make an impact on customers worldwide!

What You’ll Do:
Provide technical support to global and high-value customers through hotlines, ticket systems, and emails.
Diagnose and resolve after-sales technical issues, delivering professional solutions to ensure satisfaction.
Document, analyze, and report customer problems, ensuring timely internal communication and resolution.
Tackle assigned tasks with efficiency, ensuring issues are closed effectively.

What You’ll Bring:
Bachelor’s degree in networks, electronics, communications, or computer-related fields.
Fluency in English (listening, speaking, reading, and writing); knowledge of Chinese, German, French, or Spanish is a plus.
Strong communication skills, service mindset, and a collaborative team spirit.
Experience in implementation, testing, or technical support is a big advantage.
Prior experience in IT call center services is highly valued.

Why Join Us?
Competitive remuneration package.
Work with a global leader in the tech industry.
Opportunities for growth and professional development.
Join a collaborative and innovative team delivering cutting-edge solutions.

About Our Client:
Our client, a top global brand in video conferencing and voice communications, operates in 140+ countries, delivering innovative and user-friendly solutions. Recognized as the No.1 provider of SIP phones, they lead the industry with quality and innovation.

Ready to Elevate Your Career?
Apply now and join a company where innovation meets excellence!

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