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NSW Government

Senior Business Analyst

Posted on July 7, 2026

Sydney, Australia
0 - 0 USD (yearly)

Full Time

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Department of Customer Service

Reference number

req52770

Occupation

Information and Communications Technology

Work type

Full-Time

Location

Sydney City

Salary Information

From AUD $133,348.00 to $146,945.00 per year

Closing date

20 July 2026 at 10:00am

Clerk Grade: 9/10
Employment Type: Ongoing and fixed term opportunities available
We have dedicated office space in Sydney (McKell), Parramatta or Gosford with hybrid and flexible working conditions available.

The Long Service Corporation is a standalone agency within the Department of Customer Services that reports directly to the Managing Director of Service NSW whilst maintaining its executive agency status.

About the team

The Long Service Corporation (LSC) manages portable long service schemes for the building and construction industry and contract cleaning industry, and we are about to launch our third scheme for community services industry (CSI).

You’ll be joining the newly established Digital and Program Delivery team, which leads the delivery of new portable long service leave schemes, including the development and rollout of the systems and processes required to administer them. The team also drives ongoing improvement initiatives to ensure our existing schemes and systems continue to evolve and improve.

As a Senior Business Analyst, you will play a key role in shaping business requirements, improving processes, and supporting the rollout of technology solutions that enable successful digital program outcomes.

Your day-to-day:

As a Senior Business Analyst, you will:

Lead detailed analysis of business needs to support the delivery of digital solutions across new and existing schemes.
Translate complex problems into clear, actionable business requirements, user stories, process maps, and acceptance criteria.
Facilitate structured workshops and discussions with stakeholders across LSC, the Department, and other government partners.
Work closely with product owners, project managers, developers, and testers to ensure requirements are well understood and effectively delivered.
Support delivery planning, prioritisation, and backlog management within agile or hybrid delivery models.
Contribute to solution validation through test review, scenario assessment, and readiness checks prior to deployment.
Identify process gaps, inefficiencies, and service improvement opportunities, helping to shape future state operating models and customer experience flows.
Engage and communicate with stakeholders at all levels, providing clear documentation, insights, and recommendations to governance forums.

To be successful in this role, you will demonstrate:

A strong ability to analyse complex business problems and translate them into clear, actionable requirements.
Confidence in leading workshops, engaging stakeholders, and building shared understanding across diverse teams.
Experience working within agile, iterative, or hybrid delivery environments to support effective solution delivery.
Strong communication skills, with the ability to tailor information for executives, technical teams, and operational staff.
Critical thinking and problem solving capability, supported by structured analysis and evidence based decision making.
Adaptability and initiative to work in a fast paced, evolving environment with emerging schemes and changing priorities.

Does this sound like you?

If this role sounds like you, you can apply by clicking the button ‘Apply Now’ - it’s a simple online process.

In your cover letter, please address these 2 questions using specific examples describing your personal contribution:

Question 1
Describe a recent initiative where you personally led business analysis activities from discovery through to implementation. Please outline your specific contribution, the artefacts you produced, how you worked with stakeholders and delivery teams, and how you ensured the solution was successfully delivered.

Question 2
This role requires a Senior Business Analyst who can operate effectively where requirements, processes, business rules and delivery priorities are still emerging. Describe a situation where you brought structure, clarity and momentum to a complex or ambiguous environment. What approach did you take and what was the outcome?

Salary Grade 9/10, with the base salary for this role starting at $133348 base plus superannuation

For enquiries relating to recruitment please contact Lauren Alcorn via lauren.alcorn@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Monday 20th July 2026 at 10am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact lauren.alcorn@customerservice.nsw.gov.au or 02 9494 8351.

For more information, please visit

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