Senior Collections Officer

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The WORK FROM HOME – Arrears & Collections Officer is a key role within Lightning Rentals. This position is responsible for administrating current and overdue consumer lease accounts, supporting customers payment requirements and ensuring all arrears processes comply with company policy and relevant regulatory requirements. The role requires strong computer literacy, negotiation and communication skills.

Key responsibilities will include:

• Work within a team to administer customers accounts in accordance with Lightning Rentals' internal arrears decision model and time-based letter framework
• Contact customers daily to arrange payments, convert to PayTo and explain payment processes and policies
• Conduct approved collections activities including issuing arrears correspondence in accordance with internal time-gated and sequential decision layers
• Negotiate sustainable repayment arrangements in line with responsible lending and hardship obligations
• Record, report and administer according to Lightning systems and requirements
• Multi-task across Lightning business areas
• Escalate accounts appropriately in line with company policy
• Liaise with team members to ensure consistent customer outcomes and build relationships
• Attend training and participate in the ongoing professional development of knowledge, techniques and skills and to meet continual professional development requirements
• Weekly reporting to Senior Manager

To be successful for this role you MUST have the following:

• Minimum 2 years' experience in any of the following: accounting, bookkeeping, credit control, collections or arrears management
• Previous experience in accounting, banking, finance, consumer leasing, credit management or hardship assessment is highly advantageous
• A high level of computer knowledge, including experience in Microsoft Office (Word and Excel etc.), and internet-based technologies (intermediate to advanced experience)
• Skillful negotiation and communication skills that lend to creating successful outcomes
• Comfortable with general administration tasks including answering phones and communicating with customers (phone and email)
• Proactive, motivated, great listening skills and experience handling difficult or vulnerable customers with professionalism and empathy
• Strong administrative and organisational skills with high attention to detail
• Be street smart, persistent with a flexible mindset, ability to think on feet, identify customer motivations and adapt approach to suit
• Ability to work independently and in a high-performance team in a remote environment

WHAT'S ON OFFER:

Ongoing internal and external company training, flexibility and opportunity to grow in the role. Remote home-based Full-Time Employment, 40 hours per week. A laptop, monitor and mobile phone will be provided for work purposes. Opportunities for promotion and transition of roles throughout the business.

Salary Equivalent $70-100k pa, dependent on experience.

Please send a cover letter and current resume.

Applicants must have the right to work in Australia and will be subject to police/bankruptcy checks and have reliable internet connection for remote role.

Please Note: Only candidates who meet our client's selection criteria will be contacted. Thank you.

Pay: $55,800.00 – $88,900.00 per year

Benefits:

• Work from home

Work Location: Remote