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Senior Community Specialist

Posted on Feb. 13, 2025

Bedok, Singapore
0 - 0 USD (yearly)

Full Time

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities :

Razer Game Services is seeking a passionate and collaborative Community Specialist to join our dynamic team. In this role, you will be a key player in building and nurturing thriving online communities for our games. You will work closely with cross-functional teams to engage with players directly, foster a positive and inclusive environment, and drive player loyalty through a variety of community-building initiatives, including livestreaming and in-game events.

Responsibilities:

Develop and implement engaging community strategies that align with the games and drive player engagement, loyalty, and retention.

Ensure consistent messaging, content delivery, and community interaction across various platforms (social media, forums, in-game chat, Discord).

Actively engage with players on community platforms, including livestreaming, hosting in-game events, and participating in player discussions.

Respond to player questions, concerns, and feedback in a timely and professional manner.

Foster a positive and inclusive community environment where players feel valued and respected.

Plan and execute community events, contests, and giveaways to drive player excitement and engagement.

Analyze community health metrics (e.g., player engagement, sentiment, churn rates) to identify trends, understand player behaviour, and inform data-driven decisions.

Leverage community data and insights to optimize community strategies and improve the player experience.

Collaborate closely with internal teams (product, marketing) to integrate community feedback into product roadmaps, marketing campaigns, and overall game strategy.

Work with internal teams to ensure community needs and feedback are reflected in game design and feature updates.

Effectively manage community crises, ensuring clear, timely, and empathetic communication during sensitive situations.

Stay up to date on industry best practices and emerging trends in community management and player engagement.

Requirements

5 years of experience in community management, social media management, or a related field.

Passion for gaming and a deep understanding of player psychology and online communities.

Excellent communication and interpersonal skills, with a strong emphasis on teamwork and collaboration.

Strong copywriting skills with the ability to create engaging and informative content.

Proficiency in social media platforms (Facebook, Twitter, Instagram, Discord, etc.).

Ability to work independently and as part of a team.

Strong analytical and problem-solving skills with the ability to analyze data and make data-driven decisions.

Pre-Requisites :

Are you game?

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