Senior Conversion Rate Optimisation Manager

We are seeking for a customer-focused and highly analytical Sr Manager Customer Experience (CX) and Conversation Rate Optimization (CRO) to join our E-commerce team. The successful candidate will oversee the entire customer journey for E-commerce prospects and customers and ensure a seamless experience across all touchpoints. You’ll have a busy diary and there’s incredible potential for growth. The key skills and experience we are looking for include:

• Define and implement E-commerce UX and CRO strategy to enhance the customer experience, drive growth in acquisition and retention and increase LTV across key markets.
• Develop and implement strategies to improve performance and conversion rates across all e-commerce touch points performance (including a website, emails, ads).
• Analyze data, customer feedback and user behavior to identify opportunities for improvement.
• Create a A/B and MVT roadmap and conduct testing to optimize E-commerce assets performance and improve conversion rates.
• Conduct customer surveys and gather insights to inform business decisions.
• Collaborate with Marketing, RnD and IT teams to ensure a seamless customer journey.
• Monitor and report on customer satisfaction metrics and KPIs