Senior Customer Experience Consultant (Cross-Trade & Import)

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

We are looking for a Senior Customer Experience Consultant to join our Singapore team.

We offer

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Key responsibilities

As a Senior Customer Experience Consultant, you will:

• Serve as the primary point of contact for your customers, ensuring smooth execution of the end-to-end shipment lifecycle by collaborating closely with both customers and internal stakeholders.

• Understand external factors impacting customers’ supply chains, recognizing their urgency, service needs, drivers, and desires.

• Align with customer expectations upfront and respond with tailored solutions.

• Take full responsibility for customer satisfaction across Maersk’s product offerings.

• Lead digital adoption discussions with customers.

• Cross-sell and upsell Logistics and Services products.

• Conduct performance reviews with customers.

• Proactively track shipments and notify customers of any deviations from the transport plan, offering potential solutions or alternatives.

• Go the extra mile to provide solutions-focused service to customers.

• Actively seek and act on continuous improvement opportunities, both for customers and internal stakeholders.

This role is opened for local employment only.

We’re looking for

• A strong team player, skilled in coordination and able to thrive in a diverse team environment, with around 3-4 years of relevant experience.

• Intermediate to strong level of knowledge and/or experience in Ocean freight and/or handling Customer Service transactions/processes, including liaising with origin and destination offices.

• Excellent verbal and written English skills.

• Strong business knowledge and process understanding to provide value-added business solutions to customers.

• Ability to work under pressure in a fast-paced environment.

• A strong service mindset with a sense of urgency.

• Effective multitasking abilities.

• High attention to detail and critical thinking skills.

• Agility and the ability to make independent decisions upon delegation.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .