Senior Customer Support Executive

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About the Role

The Customer Support serves as the primary point of contact for our users. You will resolve transactions related inquiries, manage data in excel, and ensure compliance with financial regulations.

Key Responsibilities

Handled backend support operations for products like AEPS , DMT , Recharges , BBPS, Utility , MATM, PG txns , loans.

Resolved merchant, customer, and transaction-related issues within defined TAT over emails.

Managed data in Excel and prepared daily MIS reports for team and management

review.

Coordinated with sales, operations, technical teams and service providers & banks for quick issue resolution.

Monitored disputed/pending transactions, escalations, and pending cases to ensure smooth processing.

Support query handling over Emails & Chats

Experience & Qualifications

Academic Education: Must be a Graduate/Undergraduate

Certifications: None

Experience: 1 – 5 years of experience in Fintech Company.

Skills and Competencies

Basic understanding of payment gateways, ACH, or card processing.

Office timing - In three shifts -

1) 08:00 AM - 04:30PM

2) 10:00 AM - 06:30 PM

3) 01:30 PM - 10:00 PM

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Health insurance
• Provident Fund

Work Location: In person