Find Your Next Job
Senior Customer Support Executive
Posted on June 4, 2026
- Hr, India
- 0 - 0 USD (yearly)
- Full Time
Tailor Your Resume for this Job
About the Role
The Customer Support serves as the primary point of contact for our users. You will resolve transactions related inquiries, manage data in excel, and ensure compliance with financial regulations.
Key Responsibilities
Handled backend support operations for products like AEPS , DMT , Recharges , BBPS, Utility , MATM, PG txns , loans.
Resolved merchant, customer, and transaction-related issues within defined TAT over emails.
Managed data in Excel and prepared daily MIS reports for team and management
review.
Coordinated with sales, operations, technical teams and service providers & banks for quick issue resolution.
Monitored disputed/pending transactions, escalations, and pending cases to ensure smooth processing.
Support query handling over Emails & Chats
Experience & Qualifications
Academic Education: Must be a Graduate/Undergraduate
Certifications: None
Experience: 1 – 5 years of experience in Fintech Company.
Skills and Competencies
Basic understanding of payment gateways, ACH, or card processing.
Office timing - In three shifts -
1) 08:00 AM - 04:30PM
2) 10:00 AM - 06:30 PM
3) 01:30 PM - 10:00 PM
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Health insurance
- Provident Fund
Work Location: In person
Tailor Your Resume for this Job
Share with Friends!
Similar Jobs
Business Development Representative
Business Development Representative About the Role ICE Group are looking for a Business Developme…
Full Time | Galway, Ireland
Apply 18 hours, 24 minutes ago
Account Executive, Hunter, Commercial Hvac
About Us We are a global climate technologies company engineered for sustainability. We create sust…
Full Time | Aachen, Germany
Apply 18 hours, 25 minutes ago
Sales Manager, Commercial Hvac
About Us We are a global climate technologies company engineered for sustainability. We create sust…
Full Time | Aachen, Germany
Apply 18 hours, 25 minutes ago
Sales Manager, Commercial Hvac
About Us We are a global climate technologies company engineered for sustainability. We create sust…
Full Time | Écully, France
Apply 18 hours, 26 minutes ago
Account Executive - Denmark
The Account Executive is responsible for obtaining new business and customer expansion sales opport…
Full Time | København, Denmark
Apply 18 hours, 26 minutes ago
Senior Office Assistant - Oa5 (Aeses)
Health Services, Ongomiizwin Indigenous Institute of H&H Rady Faculty of Health Sciences Positi…
Full Time | Winnipeg, Canada
Apply 18 hours, 27 minutes ago
Re-Turn
Senior Retail Executive
As Senior Retailer Executive, you will support the delivery of a high-performing retailer network b…
Full Time | Dublin, Ireland
Apply 1 day, 18 hours ago
Senior Business & Systems Consultant
You are as unique as your background, experience and point of view. Here, you’ll be encourage…
Full Time | Toronto, Canada
Apply 1 day, 18 hours ago