Senior Executive, Training & Competency, Iag Ss

The Candidates should possess the following knowledge and experience:

• Knowledge of Sales Advisory, regulatory requirements/standards
• Sales supervisory experience in validating fact find, needs analysis and basis of recommendation
• Knowledge of life insurance products and FAA investment products
• Proficiency in a second language, preferably Mandarin or Malay
• Familiarity with the relevant industry and regulators' requirements and developments
• At least a diploma and above. Preferably with relevant work experience.
• Have passed ^relevant licensing examinations : CMFAS Module 5, 8, 8A, 9, 9A, and Certificate in Health Insurance; or equivalents
• At least 3 years experience in training and competence in sales advisory/compliance audit in the Financial Services industry; or experience in validating sales advisory
• Proficient in Microsoft Office – Word and Excel
• Good verbal and written communication skills
• Meticulous, independent and work well in a team.
Strong analytical skills and a problem-solver

Key Responsibilities

• Conduct pre-transaction checks equivalent as part of due diligence
  • Reviews of sales documents and supervisor’s assessments
  • Conduct Call-back to Customers (survey)
• Conduct an audit on supervisor-call-back recordings
• Conduct checks and reviews on supervisory duties activities (Coaching, Meetings, Joint Fieldwork, etc)
• Ensure the review conclusions are within expectations, and further investigate the circumstances or clarify with sales advisors and supervisors.
• Ensure review conclusions are well-documented.
• Identify and communicate issues uncovered and carry out follow-up actions.
• Generate and prepare regular reports for monitoring, tracking and reporting purposes.
• Support in process reviews and SOP updates.
• Implement initiatives and monitoring processes and conduct constant reviews to ensure compliance with supervisors' and advisers' expected competency standards.
• Undertake projects and execute activities assigned to the team.