Senior Field Service Engineer / Manager

Would you like to play a key role in ensuring the quality of our products and customer satisfaction while also developing our field service operations? We are now looking for a Senior Field Service Engineer / Manager to take ownership of complex fault analysis, repairs, testing, and to drive continuous improvement of our service processes.

Responsibilities

• On-site work at customer locations: advanced fault analysis, repairs, and system-level testing
• Analysis and repair of returned products at your own workstation in Lappeenranta
• Taking ownership of the most complex technical issues and root cause analysis
• Supporting customers in optimizing product performance and resolving critical cases
• Developing and maintaining working methods at service workstations
• Driving continuous improvement of service processes, tools, and documentation
• Receiving fault reports and documenting findings (e.g. 8D reports)
• Establishing, maintaining, and analysing the field failure register
• Feeding back field data to R&D and product development teams
• Acting as a technical lead and mentor for other Service Engineers
• Supporting resource planning and coordination of service activities
• Driving best practices across field service operations
• Providing remote support to customers when needed
• Acting as a key technical contact for demanding customer cases
• Participating in other tasks such as urgent testing cases or handling returns

• Educational background in electrical engineering (B.Sc. or M.Sc.), automation engineering also applicable
• Strong experience in testing, fault analysis, and repair of electrical devices
• Several years of relevant experience in field service or technical support
• Fluent English and Finnish language skills
• Ability to work independently and take ownership
• Strong customer-oriented mindset and problem-solving skills
• Experience in guiding others or coordinating work is an advantage
• Willingness to travel abroad

• We offer flexible working hours, with the possibility of mobile working without core working hours and sufficient freedom for your own ideas.
• A flat hierarchy culture - fostering our great working atmosphere.
• A motivating opportunity for continuous growth at Skeleton.
An additional day off every year for your birthday.

We're not just about energy storage. We're about redefining energy for a net-zero future, and we'd love for you to be a part of our journey.

Skeleton Technologies is a Global Cleantech 100 company and a technology leader in high-power energy storage for transportation, grid, automotive, and industrial applications.

For us, developing and producing the best energy storage solutions is a means to an end: helping companies to reduce CO2 emissions and save energy.

We work with some of the largest companies in the world, from automotive and industrial OEMs to truck fleet operators and aerospace prime contractors. Our products decrease CO2 emissions and fuel consumption, improve power quality, and empower wider electrification of the biggest industries globally.

Our supercapacitor and SuperBattery energy storage technologies, based on patented curved graphene, represent the biggest technological advancement in the industry in the last 20 years, and the use of this innovative material provides our products with an unparalleled advantage in power and energy density.

Skeleton Technologies is located in multiple locations: its headquarters in Tallinn (Estonia), manufacturing facilities in Markranstädt (Germany) and Varkaus (Finland), materials development in Bitterfeld-Wolfen, and several additional locations in Finland (Helsinki and Lappeenranta), as well as its first people in Toulouse (France).