Senior Information Officer - Gbag

Senior Information Officer – Part-time

Govett-Brewster Art Gallery / Len Lye Centre

New Plymouth District Council’s Cultural Experiences Team brings together a world-class contemporary art gallery, a dynamic regional museum, and a beloved network of central and community libraries to celebrate the region’s stories, people, and creativity. Govett-Brewster Art Gallery / Len Lye Centre, a leading contemporary art gallery, delivers dynamic exhibitions, events, and experiences to our community and visitors. We’re looking for an amazing part-time Senior Information Officer to join us and lead our front-line gallery team!

Mō te tūnga | About the role

The Senior Information Officer plays a pivotal role in bridging the front-of-house team with leadership, ensuring the seamless delivery of exceptional visitor experiences in both operational and active capacities. This 20 hour per week position requires active participation in the exhibition spaces, which necessitates a certain level of physical fitness to manage the demands of the role. You will manage weekend operations, including staff rostering, hosting protocols, and some performance monitoring. Your responsibilities also include upholding health and safety standards, implementing visitor surveys, and maintaining a high standard of gallery presentation.

Ngā pūkenga me ngā wheako | Skills and Experience

We are seeking a friendly and approachable individual with extensive customer service experience, management background and strong cultural and community awareness. The ability to work effectively within a political environment is essential. Flexibility, including availability to cover a mix of weekend and evening work, is essential.

Join us in delivering exceptional cultural experiences at Govett-Brewster Art Gallery / Len Lye Centre. If you have the passion, skills, and experience to contribute to our dynamic team, apply now to become a Senior Information Officer and help us celebrate the creative potential of Taranaki and Aotearoa.

Key Accountabilities

A strong focus on supporting the Supervisor in either Health and Safety requirements and systems, or wellbeing, staffing, and HR processes.
Acts as a point of receipt and distribution of communication for the Information Officer team and Team Leader.
Undertakes rostered shifts as exhibition Information Officer (2-3 days/week).
Works on office-based projects and administrative tasks as required.
Manages weekend activities by overseeing roster and shift changes, ensuring uninterrupted levels of service.
Provides support to the Information Officer team to deliver best-practice visitor experiences.
Assists with visitor tours as required.
Develops hosting protocols tailored to each exhibition suite.
Ensures timely and effective communication between gallery teams.
Monitors team performance and engagement, aligning with gallery goals and aspirations.
Ensures legislative requirements and Council policies and procedures are fulfilled.

Personal Attributes

Works proactively and collaboratively with others to enhance and develop organisational performance.
Takes responsibility and accountability for actions and decision-making.
Performs effectively and consistently within a political environment.
Maintains cultural awareness and keeps up to date with community and gallery-related issues.
Actively seeks ideas and opportunities to strengthen business performance and visitor experience delivery.

Be part of something extraordinary. Join the Govett-Brewster Art Gallery team today!

Applications close 12 December 2024