Senior It Analyst

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Description:
William Buck, more than advisors: We understand that exceptional advice comes from passionate people who thrive in an environment where they feel empowered to shape outcomes. That's why at William Buck, we've created what we like to call the 'Goldilocks' model – a top ten performing business that's just the right size to ensure every employee has a tangible impact.

William Buck is the perfect place to start, grow or take your career to the next level. Be part of a dynamic team that prides itself on delivering advice that makes a difference.

Description of the role: We’re seeking a Senior IT Analyst to join our IT team. In this role, you’ll provide advanced technical support across end-user, infrastructure, and application environments, ensuring the timely resolution of complex issues and the delivery of high-quality IT services. You’ll play a key role in driving operational improvements, maintaining service excellence, and contributing to the development of team capability and IT service maturity.

What makes you ‘just right’:
3–5+ years' experience in IT Support, Systems Administration, or a similar technical role, with exposure to infrastructure, cloud, and application environments.
Hands-on experience with Microsoft 365, Exchange Online, Entra ID (Azure AD), Intune, endpoint management, and identity and access management technologies.
Proven ability to troubleshoot and resolve complex technical issues, perform root cause analysis, and deliver high-quality support in a fast-paced environment.
Strong communication and stakeholder management skills, with experience supporting senior leaders and maintaining excellent customer service standards.
Relevant certifications such as Microsoft 365 Certified: Endpoint Administrator Associate, AZ-900: Azure Fundamentals, and ITIL Foundation v4 are highly regarded.

What your day might look like:
Provide advanced technical support across end-user, infrastructure, and application environments, acting as the escalation point for complex incidents and service requests.
Administer and support Microsoft 365 technologies, including Exchange Online, Entra ID (Azure AD), Intune, endpoint management, and identity and access management services.
Lead incident and problem resolution activities, conducting root cause analysis and working with internal teams and external vendors to deliver timely outcomes.
Deliver exceptional customer service to all staff, including senior leaders and executives, ensuring clear communication and a high standard of support.
Manage user lifecycle processes, including onboarding, offboarding, access management, licensing, and compliance with security and audit requirements.
Support endpoint security and device management, ensuring devices remain secure, compliant, and operational throughout their lifecycle.
Build strong relationships with stakeholders across the business, aligning IT services with business needs and identifying opportunities for continuous improvement.
Contribute to IT projects, service improvement initiatives, and technology roadmaps that enhance operational efficiency and reduce risk.
Maintain knowledge articles, documentation, and service records while contributing to process improvement and IT service maturity.
Mentor and support junior team members, fostering knowledge sharing, technical development, and a culture of continuous improvement.

What makes us ‘just right’:
Flexible working to help you balance work and personal responsibilities.
Career enhancement and development opportunities.
Free company provided Salary Continuance insurance.
In-House Psychologist.
Extended EAP to support you and your eligible family members.
Bi-Monthly Colleague Lunch.
Dress for your day.
Social Club events.
Working in a vibrant and collegiate culture where your contribution is valued.

More about us:
William Buck is a leading network of Chartered Accountants and business advisors, established in 1895, with over 140 partners and 1,100 professional staff across 10 offices in Australia and New Zealand, focusing on deeply understanding clients’ needs and tailoring solutions that go beyond traditional accounting and advisory services.

If you want to join a company where friendships are forged and careers made, then come on over to a place that's delivering more than just advice.

Diversity, equity and inclusion statement:
William Buck is committed to creating an inclusive workplace where diverse perspectives are celebrated, and everyone feels valued.

Prior to the next step in the recruitment process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment process.