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Senior Manager, Customer Success
Posted on March 4, 2025
- Singapore, Singapore
- 0 - 0 USD (yearly)
- Full Time

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- Responsible for the growth and retention of the overall book of business for the team, as well as enabling the achievement of overall department KPIs for entire Customer Success team through identifying needs and leading prioritisation and development of appropriate training
- Act as a strategic consultant and leadership sponsor for key accounts within their book of business, which will also include serving as the direct Customer Success Manager contact for key clients
- Monitor outcomes, metrics and financial targets of the Customer Success team (including Customer LTR scores, revenue retention targets, upsell targets and team engagement targets)
- Identify gaps and develop strategies to address gaps through training
- Participate in and occasionally lead process improvement and integration initiatives cross-departmentally within TELUS Health Customer Success teams
- Focus on training, continuous learning and ensuring that Customer Success Management best practices and PSO are followed
- Review all accounts within book of business; ensuring timely delivery of statistical reports, client communication and client program engagement
- Bachelor’s degree in Business or relevant field required
- 7-10+ years of directly related work experience in account management – experience with employee wellness or other Human Resources or business solutions field would be beneficial but not essential
- 3-5+ years of supervisory or management experience required
- Demonstrated capability in leading a successful team and inspiring team members to reach and over-perform on KPIs, while promoting engagement
- Strong client relationships (internal and external), testifying of exemplary soft skills
- Ability to work across departments and teams to prioritise and develop appropriate training programs and to resolve client issues
- Project management skills and/or training
- Ability to travel
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