Find Your Next Job
Senior Manager, Customer Success
Posted on March 4, 2025
- Singapore, Singapore
- 0 - 0 USD (yearly)
- Full Time

- Responsible for the growth and retention of the overall book of business for the team, as well as enabling the achievement of overall department KPIs for entire Customer Success team through identifying needs and leading prioritisation and development of appropriate training
- Act as a strategic consultant and leadership sponsor for key accounts within their book of business, which will also include serving as the direct Customer Success Manager contact for key clients
- Monitor outcomes, metrics and financial targets of the Customer Success team (including Customer LTR scores, revenue retention targets, upsell targets and team engagement targets)
- Identify gaps and develop strategies to address gaps through training
- Participate in and occasionally lead process improvement and integration initiatives cross-departmentally within TELUS Health Customer Success teams
- Focus on training, continuous learning and ensuring that Customer Success Management best practices and PSO are followed
- Review all accounts within book of business; ensuring timely delivery of statistical reports, client communication and client program engagement
- Bachelor’s degree in Business or relevant field required
- 7-10+ years of directly related work experience in account management – experience with employee wellness or other Human Resources or business solutions field would be beneficial but not essential
- 3-5+ years of supervisory or management experience required
- Demonstrated capability in leading a successful team and inspiring team members to reach and over-perform on KPIs, while promoting engagement
- Strong client relationships (internal and external), testifying of exemplary soft skills
- Ability to work across departments and teams to prioritise and develop appropriate training programs and to resolve client issues
- Project management skills and/or training
- Ability to travel
Tailor Your Resume for this Job
Share with Friends!
Similar Jobs
Amazon.com
Sr. Program Manager, Eu Brand Owner Growth
- Experience in professional non-internship marketing - Experience in developing and managing acqui…
Full Time | L0l, Luxembourg
Apply 2 hours, 29 minutes ago
Amazon.com
Sr Product Manager, Eu Sustainable Packaging
• Bachelor’s degree in Packaging, Engineering • Extensive experience in sustainable…
Full Time | L0l, Luxembourg
Apply 2 hours, 29 minutes ago
SES
(Senior) Project Coordinator
(Senior) Project Coordinator ROLE DESCRIPTION SUMMARY Under the supervision of the Senior Manager,…
Contract | Betzdorf, Luxembourg
Apply 2 hours, 29 minutes ago
Amazon.com
Senior Program Manager, Extended Producer Responsibility
- Knowledge of Microsoft Office products and applications at an advanced level - Experience in comp…
Full Time | L0l, Luxembourg
Apply 1 day, 2 hours ago
Singapore Institute of Technology
Assistant Manager/Senior Assistant Manager, Registrar's Office
Job no: 498924 Department: Registrar's Office Contract type: Contract SIT Registrar’s Office…
Contract | Punggol, Singapore
Apply 2 days, 2 hours ago
Amazon.com
Senior Manager, Program Management, Amazon Transportation Services Intermodal
• A degree in Business, Engineering, or related field • Relevant experience in creating o…
Full Time | L0l, Luxembourg
Apply 2 days, 2 hours ago
Amazon.com
Trade Strategy Manager, Robotics Trade Strategy
- Program or project management Experience - Experience in defining and implementing process improv…
Full Time | L0l, Luxembourg
Apply 2 days, 2 hours ago
Amazon.com
Supply Chain Manager - Ats, Amazon Transportation Services
- Bachelor's degree - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Ex…
Full Time | L0l, Luxembourg
Apply 3 days, 2 hours ago