Senior Operations Manager

Joel's Restaurant | Dublin 22

Lead. Inspire. Deliver.

Joel's Restaurant is entering an exciting new chapter, and we are looking for an exceptional Senior Operations Manager to lead our team and drive the next phase of growth.

This is not a desk-based management role. We are looking for a hands-on leader who thrives in a fast-paced hospitality environment, loves developing people, and is passionate about delivering outstanding guest experiences.

As Senior Operations Manager, you will take full ownership of one of Dublin's busiest hospitality venues, leading a large team, driving commercial performance, and ensuring operational excellence across every aspect of the business.

About The Role

About the Role

Reporting directly to the Complex Manager and Group COO, you will be responsible for the overall success of Joel's Restaurant, including:

✔ Leading and developing a high-performing management team

✔ Driving sales, profitability and commercial performance

✔ Delivering exceptional guest experiences

✔ Managing day-to-day restaurant operations

✔ Supporting events, promotions and business growth initiatives

✔ Building a positive, accountable and engaged team culture

✔ Maintaining the highest standards of service, presentation and compliance

This role offers genuine autonomy and the opportunity to make a significant impact on the future success of the business.

What You'll Be Doing

Leadership & Team Development

• Lead, motivate and develop managers, supervisors and team members
• Build a culture of accountability, teamwork and excellence
• Recruit, train and retain top hospitality talent
• Coach and mentor future leaders within the business

Operations Management

• Oversee all day-to-day restaurant operations
• Ensure exceptional standards across floor, bar and guest reception
• Maintain a visible leadership presence during service
• Drive consistency, efficiency and operational excellence

Commercial Performance

• Take ownership of sales, labour and cost control
• Monitor and improve financial performance
• Identify opportunities to increase revenue and profitability
• Manage stock control and operational costs effectively

Guest Experience

• Create memorable experiences for every guest
• Handle guest feedback professionally and proactively
• Lead service recovery when required
• Continuously improve standards and service delivery

Events & Business Development

• Support the delivery of events, promotions and special occasions
• Work closely with the Head Chef on menu development
• Collaborate with Marketing and Sales to drive business growth

What We're Looking For

The ideal candidate will have:

• Proven experience managing a busy restaurant, bar or hospitality venue
• Strong commercial awareness and financial understanding
• Excellent leadership and people management skills
• A hands-on management style
• The ability to motivate and develop teams
• Exceptional communication and organisational skills
• A passion for hospitality and guest service
• The confidence to make decisions and take ownership

Why Join Joel's?

At Joel's Restaurant, you'll be joining a business with ambitious plans, strong support from the Louis Fitzgerald Group, and the opportunity to genuinely shape the future of the operation.

This role offers:

• A senior leadership position within a respected hospitality group
• Significant autonomy and responsibility
• Career progression opportunities
• The opportunity to build and develop your own team
• A fast-paced, rewarding and dynamic working environment

Flexibility

This is a full-time management position operating on a 5 days over 7 roster.

Flexibility is essential, including:

• Evenings
• Weekends
• Public Holidays
• Peak trading periods and events

Ready to take the next step in your hospitality career?

Apply today and become part of the next chapter of Joel's Restaurant.

Lead the team. Drive the business. Make your mark.

Required Criteria

Skills Needed

About The Company

The Louis Fitzgerald Group offers all of our customers a warming welcome, quality service, and superb accommodation. The Louis Fitzgerald Group is one of Ireland’s largest privately-owned hospitality groups. Oozing with Irish culture the group has over 22 pubs, restaurants, and hotels located in the heart of Dublin and its surrounds. This includes some of Ireland’s most famous landmark premises such as An Poitin Stil, a memorabilia pub, where you will find many of Ireland’s most prized artifacts. The multi-award-winning Stag’s Head, and Kehoes Pub, are a haven for locals and tourists. In short, we pride ourselves on our reputable name within the hospitality industry.

Company Culture

With over 19 pubs, restaurants and 3 hotels the Fitzgerald Group prides itself on its great reputation within the hospitality industry in offering all of our customers a warming welcome, quality service and superb accommodation. Our current vacancies can open a window of many opportunities within the group to the right candidate. All employees will be helped and encouraged to develop to their full potential and the talents and resources of the workforce will be fully utilised to maximise the efficiency that will mark The Fitzgerald Group as a place to return to.

Company Benefits

Salary

Not disclosed